AutoZone Auto Parts — Local services in Belmont

Every single time I come here I have a hard time getting the part I need. The first time was for a vetc solenoid which wasn’t in stock he told me it will get the the store the next day. Perfect! Next day around 5-6pm I went to pick up the part I had already paid for the previous day when they ordered it. It wasn’t there so I asked for my money back. Today I went to get brake shoes for my rear drum brakes. They had 3 different sizes and no one knew which size I needed. He said go with the smaller ones. So as he told me I got the smaller ones and asked him what the difference was he said, “I’m not sure the bigger ones are probably for the sportier model” to which I replied well I have the ex model so shouldn’t I get those? He said no it will be fine! WRONG! So I had to exchange the smaller ones for the bigger size like I should’ve gotten in the first place! When I went to return them he said you never told me ex!!! YES I DID NOT ONLY DID I TELL HIM 1994 HONDA CIVIC 1.6 SOCH EX ABOUT 4 TIMES BUT BOTH MY HONDAS SHOULD ALREADY BE ON FILE SINCE I SHOP AUTOZONE OFTEN! Now I can’t figure out if it’s because I’m a female buying car parts or if these guys are just dumb and unhelpful. The really funny thing is there is always about 2-3 Hondas parked outside the store that are driven by employees. On of them you can even tell is currently being worked on! So how do these guys not know what I need when they clearly have experience working on them also??!! I am extremely disappointed and will no longer be returning to...

I came in here to buy some universal joints for one of my work vehicles. The gentleman behind the counter was not very friendly, and was very confident that the ones that he gave me were the ones that I needed.

And I told him it did not match up with my mechanic said he very rudely said “I’ve been in Mechanic for 20 years. These are the ones you need to have a good day“

Well, now I got a return them but however, I will not be seeking the right ones from the store ever again.

Your customers are the life blood of everything. If you do not take care of them, they will find somebody else who will.

I never expect employees to care as much as business owners, but that is why I do reviews. It gives the business owner a chance to contact me and make things correct and show that they care an extraordinary amount. If they do not, the reviews remain the same, and people can come to their own conclusions from their experiences if they choose to proceed .

I do not appreciate the waste of time, and the fact that I have to pay my mechanic again to come back and put the right ones on that O’Reilly will be supplying me in...

I’ve been a regular customer of this store since moving to Belmont 4 years ago. Past experiences were nothing to complain about but nothing to brag about either. Until today…came home to find my Mustang with a dead battery. I jumped the car off, and I drove it to AutoZone because they advertise battery installation. I walked in and asked to have a battery installed. The lady who waited on me himmy hawed around and said there’s only 2 of us here. I asked if that meant no, and she said that’s what it meant. I said I’d go elsewhere and she couldn’t have cared less! Problem was that when I went back to start my car the battery was dead again and it wouldn’t start. So , that forced me to buy the battery and guess who installed it…ME! Oh they were sooooo gracious to loan me the tool cart but I’m still mad that I had no choice and was forced to buy from people who didn’t give a crap to begin with! Oh well, there’s always Oreilly, and Advance…I could never be treated any worse that I was treated at AutoZone…my last time there...