Sub Station II — Restaurant in Belmont

I debated not leaving a review, but gah, I'm so tired of overpaying for sub par food and service. Ordered a turkey sub. The bread was stale. I ate one half because I was tired and hungry. I asked for a to-go bag and nicely mentioned to the staff that the bread was stale (so someone else didn't have to pay $14 for a stale sub). The employee's reply was "well, we toasted it". I let them know toasting stale bread does not make it NOT stale and they looked at me like I was crazy. No apology, just a snarky, "we'll look into it". I wasn't expecting a refund or replacement since I did eat half out of desperation. My goal was to let them know to save another customer. Please teach your staff that toasting stale bread does not make it better. If I wanted toasted, stale bread, I would have gone for a salad with croutons somewhere. Also, although not the staff's fault but there was a family with 2 small children whose parents were letting them pick up and squeeze every bag of chips and candy in the racks below the sneeze counter. I know some people don't like conflict but someone should have kindly asked them to stop. I was asked if I wanted to add chips, but I'm not paying extra for snot covered, smashed chips in addition to a $14...

The online ordering system is awful. At first it's pretty cool - I called the phone # and got a recorded message that I'd get a link to order online. I would rather order online thru Google like every other restaurant that has seemed to figure this out, but I'll settle for the link, since this restaurant seems to want to do it in this weird clunky fashion.

I was able to create my sandwich order but the payment just would not go through. I'm using Google Pay w/ a card I use all the time. No matter what I did, it wouldn't work.

So then I call again, and get the same recorded message that I'd get a link, and if I needed additional help, just call back. When you call back, you're just going to get the same message again...so if you hang on and suffer through it, eventually they'll tell you to hit #2 if you want to speak to a human. So I hit #2 and…

…I get a voice recording to leave a message and they'll get back to me. Um, what? Is this place actively trying to make it harder to order anything?

So I just found a Jersey Mike's location and ordered through my app and used the same card and no...

I was literally treated like a dog it took us almost 30 minutes just to get two drinks our waitress looked and smelled drunk I have never been to such a unprofessional establishment in my life, I tried to ask for a manager and what I did all I got was cussed out by both the manager and the waitress and you got a threatened by the owner that he was going to call the cops... I will never in my life go back here and I will make sure that none of my friends or family or friends and my family will ever go here again this place needs to be shut down also charged my card almost $80 for two sweet teas. Absolutely disgusting almost gave my grandma a heart attack she was so stressed out from the situation she had a panic attack in the restaurant. And they told her that she was making the other guests uncomfortable not only that they were making slurs about...