Berthoud Tire Company Inc. — Local services in Berthoud

I did not have a positive experience here, and I hope that this review can serve as a word of caution to other customers, and a learning experience for Hector and the team at Berthoud Tire.

I brought my new (black) alloy wheels and tires to Berthoud tire on 3/5 to be mounted and balanced. They were kind enough to squeeze me into their busy schedule, which I appreciated. When I came back to get the car, I saw that all the tires had silver weights on the outside of the wheels. This was unexpected, and when I asked why they hadn't used the stick-on weights instead, I was told that they wouldn't work on my wheels. Weird, I thought, but knowing nothing about tire balancing, I drove away, bummed but accepting the new aesthetic.

I happen to work in the auto industry, so when I got back to work, all my car enthusiast colleagues about lost their minds. Three of my colleagues had balanced tires previously, and their first concern was this: you never put hammer on weights on alloy wheels. It will (and did) damage the finish. Their next concern was that the wheels were counter balanced. Without going into too much detail, counter balancing wheels is the incorrect way to balance them, and the sign of a lazy (or just uneducated) balance. Last, I was told that there is absolutely no reason why they couldn't have used stick on weights, and even if they truly believed that was the case, they could've done a static balance (only using weights on the inside). I was bummed, and decided to drive back to Berthoud Tire to express my concerns and see if they could remove the hammer on weights that had now scratched my new wheels.

When I spoke to Hector, he immediately raised his voice at me, telling me that my wheels were not only designed to use hammer on weights, but that he didn't have another option. When I asked about the counter balance, he said "I just do what the machine tells me to do." This told me that he is not, in fact, an expert at mounting tires, as a quick Google search will tell you exactly why a good mechanic won't counter balance tires. My entire interaction with Hector was poor, as he showed little remorse for what happened. Knowing I wouldn't get anywhere with this conversation, I left the shop and went back to the front office. I was offered a 50% refund on my services.

Later that day, I brought my wheels to Discount Tire to see if they could remove the external weights and rebalance my tires. Like my colleagues, they were dumbfounded that anyone would put those weights on an alloy wheel, and voiced concern over the counter balance. They were quick to take my vehicle back and fix the problem. They balanced the tires, with stick-on weights, without any issues.

Ultimately, I'm less disappointed with what happened to my wheels at Berthoud Tire and more frustrated by the fact that my concerns were completely ignored. For me, this was a lesson learned. I'm sure Hector has done many good balancing jobs, and that he does the best with the knowledge he has. However, I am not confident bringing my vehicle here...

After waiting for two weeks for Sam’s Club to open their tire shop so I could have my punctured tire repaired under my road hazard warranty, I finally gave up on them. I have been refilling the tire twice a day using the pancake compressor in the trunk because my spare “donut” doesn’t recommend the daily highway driving that I require.

I searched for the closest tire repair shop to me and left a message for Berthoud Tire with the details. Unexpectedly, since it was already past their posted closing time, I received a return phone call from Josh who was able to make me an appointment for the same evening.

I had a little trouble locating the garage using Google Maps direction but I found it using the signs posted at the nearby cross street. Within a few minutes of my arrival, Josh had skillfully removed the wheel and tire and explained the damage and methods that he would use to fix it.

I’m always impressed by the respectful, professional service by local business owners and Berthoud Tire is no exception. He repaired my tire for a very reasonable price and I was back home in half an hour. This will definitely be my first choice for tire service...

This review is long overdue. Berthoud Tire is the best! They stand out from all the rest in their pricing and customer service, and an added bonus is that they are family-owned and run. Hector and Brianna went over and above to help me out when I had a flat tire and needed to get a tow to their shop. As a recent widow, and having my first flat tire, it felt very overwhelming, but they made me feel like someone cared and was there for me. They stayed late to accommodate me, and gave me a ride home too. I had my car back the next morning before 10, even though they had to special order the tire for me. They make you feel like you're their only customer. Berthoud is blessed to have such a quality...