Bethany Surf Shop — Local services in Bethany Beach

I was in town for a triathlon and was excited to visit this fairly famous shop. My daughter was also excited to see it first-hand and to perhaps get a souvenir or two.

However, upon entering, I felt like I had interrupted a teenage hangout. The young staff working there were blasting what sounded like punk music with very vulgar lyrics (I was with an 11 year old). I understand a shop wanting to be edgy, but there is a balance between edgy and customer service. At the end of the day, you do have to sell stuff.

While in the shop, we were one of only two couples present, yet no one gave us a second glance or offered a simple hello. We counted around five staff working. Nevertheless, we were interested in getting some shirts and sweaters and purchased some nice items. What really got to me was when the person behind the counter rang up the sale and handed us the receipt to sign. Without even looking at us, she just said "sign here”. I then offered a sarcastic "your welcome" and was met with a completely blank "I don't care" stare.

It was obvious they couldn't wait for us to leave so they could get back to their little party.

After leaving the shop and having another five minutes go by, I became more irritated. My wife and I both agreed that we had had such a strange experience. Talking to other shop owners in the area, it seemed that this wasn't the first time they had heard such a story. The reason we mentioned it to other shop owners was that every other place we went, we were met with such kind people and generous service.

It got to the point where my wife and I decided to give away all of our purchases from the shop to a clothes donation container, since we in no way wanted to promote them.

Perhaps it was just an off day and the owner could only get temporary people to cover. Or, perhaps those young workers were the owners. I really don't know, but I would think it's better to be a friendly shop and sell stuff rather than give the impression you don't want...

Very cool store and wide arrange of products. Definitely the vibe of a small town surf shop. They have a creative logo and design their own product line. Wide arrange of colors and styles. They even sell name brand items as well. The surf boards, skim boards and boogie boards are a little pricey. Make sure you get a salesperson that knows their products; they sold my brother a skim board and that very same day it broke, when we brought it back they said my brother was too heavy for that size and style...but they were the ones that sold it to him and didn't tell him about the size and weight...

If I could give it no stars I would. Awful customer service and rude managers. Bought a pair of flip flops, they broke within 2 days. I tried to exchange them and they said no, They said I had to go through the manufacturer and they couldn’t help me since I wore them. Going through the manufacturer is a hassle. They should have exchanged them and went back to the manufacturer themselves but the manager was rude and wouldn’t consider it. They don’t care if their consumers are happy or not. Very poor customer service and unintelligent Management....