Men's Wearhouse — Local services in Bethel Park

As the best man for a wedding, I don't feel I did my duties justice by deciding to come here.

Sure, the initial measure was good. No problems. I paid in full. No issues. Got my email information set up. That much was painless.

There was no information on a remeasure, only when I could come and pick things back up. Alright, no trouble. I did end up going to get a refit, but only because of a personal notice from the groom (who was checking in due to other issues apparently.)

When I came to pick up the suit, and go for a final fit, there could not have been less consideration.

It was busy. I totally understand that. We all get busy. But there was a general lack of empathy and interest in any of the customers walking out with a good experience.

After the first fifteen minutes, I was able to get changed. Not long after that, I was hoping to just stand in front of a mirror and gauge everything.

By the time we hit an hour, I had no such luck.

I was directed to just keep standing in my happy changing room while other customers, some who had come up with me, and at least one entirely new customer, got seen to in haphazard order. As well as a new retail-purchase (non-rental) customer.

I waited until I absolutely could not wait anymore, for risk of just not being able to finish my daily schedule, or the risk of just working up a sweat standing in the changing room surrounded by other people.

So, as I go to leave with my receipt in hand - thank goodness I paid 100% up front - I try to check and make sure I can just walk out without scanning everything for fear of it looking like I just stole everything.

The best response I got from everyone was a "sir, I'm busy."

So, I decided. Okay. It's worth leaving this place even if it looks sketchy and I didn't do something right.

I feel really bad having to tell the wedding party that. But, at least I know where I can shop for formalwear now.

It's across state lines, as opposed to a nearby shopping center, but I guess that's the price I...

Absolutely terrible customer service. I will never spend a dime in that store and I will make sure everyone I know does not either. I made an appointment for my wedding and showed up at the exact time at check in. The first person to approach us was 45 minutes after the appointment time on 6/23/24 at 12:45 when the appt was at 12:00. The young lady who approached us did not introduce herself or seem like she wanted to help. We started the process of picking options and measurements when she failed to tell us the pocket square color did not match the tie color we chose and assumed we were ok with it. I questioned it and she said that was the only option close. When were done and looked at the paperwork, I was not sold on our options and asked to keep our options on file if I changed my mind, she said no. The young worker got the manager and he told me that if we were not going to commit that we should not have taken her time and told them from the beginning we were not going to commit. I was going to commit until he opened his mouth. His attitude was completely pompous and arrogant. The store waste my time with their little information they provided from the beginning. I went to a different store for suits and the employee there told me they sized the best man incorrectly by an inch on his pant legs. Train employees better and train customers...

I stopped at the Men’s Wearhouse on Tuesday, June 18, 2024 about midday. I was doing chores out and about, so I was dressed casually. I was looking for a tuxedo. There was a gentleman on a computer close to where I was looking for tuxedos and he acknowledged me and said hello. I kept looking and yet there was no offer for assistance. There was a younger gentleman employee, and he asked if he could help me. He wasn’t able to answer my questions so he called to the gentlemen working on the computer. That man came over and asked if I had questions. I propose my questions and in the middle of that discussion, he said he needed to attend to a return and left. Upon completing that return, he walked past me into the back room for about four minutes. He returned and answered my questions. I asked to make a purchase of an item that I saw in an email notification. He said “you can do that online.” I eventually did make the purchase in the store and he looked up my information in the database. He said oh I see where you live in _, where is that? He identified the area as a new development in the South Hills of Pittsburgh. At that point, his dismissive approach to me and the way he addressed me and spoke changed completely. I would like to know if the training and orientation of the Men’s Wearhouse employees include...