Bubble Bee — Restaurant in Bethel Park

Just left the restaurant. Both employees working did not practice food safe practices. Neither employee washed their hands before preparing my dish and one employee sneezed on the utensils that were going to be used to mix my drink. One of the employees was an employee I had a previous interaction with at the Subway next door who refused to let me speak to her manager when she issued incorrect information and showed extreme unprofessionalism. Unsurprisingly, she and her fellow employee both displayed a lack of good customer service and a lack of food safety. Neither employee was kind, sanitary, present when we waited to order, and there were personal belongings around the open kitchen area. Both employees had phones out on counters, one employee was on their phone with her earbuds in while she was making my drink. Truly the worst customer service experience I’ve had in a while. As a former food service employee & manager, this is a disaster. I wish I could leave negative stars, speak to a real manager, and get a full refund. This is a...

This bubble tea place needs to work on their customer service skills and learn the art of communication.

I ordered a taro milk bubble tea with less sugar and less ice. The drink was still very sweet and I found out later that they used taro and milk powder instead of the traditional milk or creamer and real taro. It just wasn’t to my liking.

I approached the cashier at the counter and said:

I don’t really like this.

*You can throw it away, I don’t care.

Can I get another one?

*Yeah, you can order another one. (She walks away.)

I was left standing at the counter for a couple of minutes. I had to walk over to the lady to place a new order. After learning that they weren’t going to comp my drink, I left.

I would not have minded paying for another drink if their attitude and responses were at all accommodating or empathetic. It’s all about how you say things and I felt disrespected and there was a disregard for my experience.

The Bubble Bee in Ross Park Mall is run much better than this...

I wanna start off by saying my boba was really good. On that note, i was at the mall looking for a pick me up treat because i had to put my ferret down today. When i approached the counter the two employees were on their phones with their airpods in and did not acknowledge me when i walked up to order. The girl looked at me but then looked back down at her phone. I ended up still ordering but through the tablet. I didnt expect special treatment, but maybe a hello or a what can we get you would have been nice. I think employees should treat every customer like their pet died that day. I know how overwhekming and hard it can be to work in food service because I do too. However it came across very rude and like they couldnt care less. Not all of your employees are like this but the good experiences i have here are few and far between. People save your money and your faith in humanity -- just make the...