DICK'S Sporting Goods — Local services in Bethlehem Township

This is what Customer Service is all about! Dick`s in Easton Pa. gets it right!

My girlfriend purchased a Horton Brotherhood Crossbow for my birthday this past January 2012. I didn`t shoot it until October of 2012.

After shooting it approximately 25 times it literally blew apart!!! The bolt that actually holds the bow to the stock literally blew out of the stock!!! Pieces went everywhere & the scope (for whatever reason, whacked me in the eye!).......... Now Im not writing this review to tell you about my experience with a Horton Brotherhood Crossbow (You judge that!) I am writing to tell you about my EXCELLENT Experience at Dicks Sporting Goods in Easton Pa.! Cameron, Josh & Chad were very helpful & very easy to work with when I explained how this crossbow blew up. Cameron & Josh are very honest, down-to-earth guys that were very respectful & truly concerned about what I had to say about this situation. They replaced my crossbow with a Barnett & I couldnt be happier because of the way they treated me. I would highly recommend doing business with these guys at Dicks in Easton Pa. anytime! Thanks!

Ken...

Purchased a new bike here for my son for Christmas on Thanksgiving. Normally hate shopping this day but only chance i had to get a larger gift like this without my son seeing it. Great service as the associate did they like to give all bikes a once over before they go out the door but their bike guy was off that day, he would be in the next day. All well and good, glad they take the time to do that. Asked if Monday would be good to get it as I was off of work then. Get there Monday at 3pm. Plenty of time to fill tires and adjust brakes. Find bike and nothing done to it. I find somebody who I'm told is the bike guy. He starts to work in it and i tell him I'll be back in 30 minutes and he says that's plenty of time. 30 minutes later i go back for the 3rd time to find the bike with minimal done to it. Find employee who was working on it and then tells me the bike guy will be in tomorrow he couldn't figure out the brakes. Now i have to go back a fourth time to finally get this bike. I'll never buy a bike...

Probably the best brick and mortar sporting goods chain. Knowledge staff for specific questions about the individual sports. Good outdoors section for camping. I liked their cooler and folding outdoor chair selections. . The team sports departments are the best around. Softball, baseball, soccer. Good for football too. The golf and casual sports wear lines at this store are particularly good. Have to knock off a star for the prices being higher than at the general chains and online, but mostly because the checkout process is always a chore. Trying to check out quickly at the start of fall or spring sports seasons...