Michaels — Local services in Bethlehem Township

Was the first time that I have tried their option to order online and pick up in the store option. I was in the hospital and they were having a sale that ended that day, and I was ordering one of those new Diamond Dotz kits of the Midnight Cat to make for my best friend's birthday. I called the store to find out how long they would hold my order and I believe they said a week. With that information I was able to purchase my item online that day because they were having an AWESOME sale. The Diamond Dotz kits were 50% off and because I have a membership card I also received an additional 25% off. It was the deal of a lifetime. And because they offer the option to pick up at the store I could avoid shipping and handling fees. I have a very low fixed income and if I would have had to pay for the shipping and handling I would not have been able to afford it. So when I was released from the hospital, I stopped by the store on my way home and picked up my order. They have a specific spot in the back of the store where they tell you to go when you order, so there were no lines or delays. All I had to do was to show my photo ID, they very quickly retrieved my item, they called the register to alert them that I had picked up my item and I was able to walk right out the door. It took less than 5 minutes to leave my car, pick up my item, get back in my car and drive away. I prefer Michael's to places like A.C. Moore because they tend to have a higher quality of merchandise, but after the experience I had with this purchase, I won't shop...

Ordered a curbside pickup so I could grab two items quickly on my way home from work.

Order wasn't ready when I got there (even though I got a text that it was) so I told the associate I would go grab some food and be back in an hour.

When I came back, I called, waited FIFTEEN MINUTES, and called again.

Associates brought my bag out and I FINALLY went home.

When I arrived home, there was only one item in the bag. Really? My order was tiny. How do you screw that up?!

I called the store and spoke to Lorenna. She said "Oh, yeah. We were out of the stuff you wanted". I asked her if she thought it might have been helpful to tell me that while I was still there and she laughed and said "I guess". When I asked when I would be refunded she said "I don't know".

Look, I worked in retail management for ten years. I get it. It's hard to find dedicated employees. But to the store manager of the Easton/Bethlehem store: you need to find better employees that actually care.

My entire reason for getting curbside was so I could squeeze some homemade Holiday items into my extremely busy schedule. Not only did 'Lorenna' ruin that for me, she was rude to boot. Complete lack of customer service and laughed about it on the phone.

I feel bad for anywhere that...

Went over to the store because I was looking for a new book of crochet patterns that wasn't hats, scarfs, afgans or baby items. And trust me, that's not an easy thing to do. If you knit you always seem to have no shortage of options. I feel like we crocheters are looked down upon and not given the respect we deserve. Anyway, I managed to find a really cool pattern book for socks and leg warmers. And it's on the relatively easy side which is great because I haven't crocheted in a while. They were also having a great yarn sale, so between the sale and the great coupons that I had gotten via email (if you're not on their email list, sign up as soon as you can. You might get a few emails a day, but their coupons can't be beat) I was able to pick up enough yarn to make 3 different pairs of socks, which can be pretty pricey. So between the book, the yarn and the jar candles they had right next to the register (just like every other store, they always seem to have something right near the checkout that is almost impossible to resist) which were a large size, had great scents and were on sale 3 for $10, I still managed to get out of the store for around $40. Which, for a craft store, is amazing. I highly recommend...