ASRV — Local services in Beverly Hills

Very disappointed. You can only buy this online and pay a FORTUNE in shipping charges to Canada. So when I planed a vacation to LA I was excited to make a stop at ASRV and walk away with a large haul. I pulled up to the store just before 1:00pm Friday June 1st and the doors are locked. I can see why you guys were just doing business online for the longest time. With service like that good luck staying open.

Updated July 9th 2022…

I am not changing my original comments as I feel the need to be there for context to my follow up. After posting my original review (which I had given it 1 star) I was contacted by Sofia from ASRV who was very apologetic and sympathetic to my disappointment. ASRV has made it a little easier for me to be able to make my purchases online as though I had been able to make them in person in store. It won’t be quite the same feeling as walking out with shopping bags from ASRV, but I am looking forward to making new additions to my...

First time customer, and absolutely terrible experience! Usually I purchase Nike or YoungLA gym attire, but was recommended this brand for training shorts. Website provided a discount of 15% and input code for first time order. Placed the order then ASRV on there own cancels my order with no explanation. Reached out to customer service, who was very unresponsive and then made a claim of "high risk assessment". Representative stated they stand by the company's decision, but can retry without providing me my 15% discount. Tried to reorder with my seperate card and my work email since I should be eligible to qualify for first time order discount, only to have them cancel again. Notified the representative this is false advertising that they are canceling my order cause it was about $400 and was able to include my discount. Safe to say with staff being unreceptive and no help at all. I am highly disappointed with this experience and would not...

From the moment I entered, I was bombarded with questions, which was extremely off-putting. As soon as I started to browse, an employee began to shadow me, making it difficult to shop freely. They never offered me a fitting room or assistance in finding a size.

To make matters worse, another employee approached me shortly after, asking the exact same questions all over again. At that point, I simply left. It's a real bummer because I genuinely enjoy coming by this store every couple of weeks to pick up an outfit or some accessories. This experience was so different from what I'm used to, and it's disappointing. I’ll be sticking to gymshark, Nike...