Diptyque North Beverly — Local services in Beverly Hills

If you're planning to spend money at Diptyque, I highly recommend choosing a different location. I had a very disappointing experience at the Diptyque North Beverly store due to the unprofessional behavior of one of the sales associates (a Black male). I will never return to this location.

I came in wanting to purchase a gift box and asked the sales associate for guidance on which products and how many would be needed to fill it. His response was vague and unhelpful — he said their gift boxes are "highly personalized" and that I could choose whatever I liked. It felt like an excuse to cover up his lack of product knowledge.

I then picked out a candle and wanted to add some body care products. I asked if any of the body care products came in the same scent, as I wanted them to match. He bluntly said no, claiming all their body care products come in distinct scents. Taking his word for it, I chose a shower gel and a body lotion.

While waiting for my gift box to be wrapped, I browsed the store and discovered that, contrary to what he told me, there were body care products available in the same scent. I asked him to switch out the items, which led to a further wait of about 10 minutes.

To top it all off, he then informed me he couldn’t find the top of the gift box. When I tried to speak up, he ignored me to take a phone call.

This was a complete waste of my time. Diptyque North Beverly, if a customer can learn more about your products in 10 minutes than your sales staff knows, you might want to reconsider who...

Although I'd received their candles as gifts before for years, the first time I bought some was at this store in Beverly Hills. The staff there at the time were so sweet and friendly I felt as if I was visiting with old friends! From after that, one of store's managers and I kept in touch and I continued to order candles from her via email lists and mail! She would send me gifts on my birthday, various holidays, etc. . She is no longer with the company, but I still love my Dityque candles and will probably be ordering from the BH store in the same manner!! These candles are truly amazing, so fragrant, yet the notes are genuine, not overpowering or artificial smelling. Once you burn them, you won't want other...

Worst customer service. Uninterested and rude. Multiple employees with the same sour attitude. Woman closing on 9/23/24 very rude. Agreed to help but rude with a snotty attitude. If she didn’t want to help she could have just said no instead of inferring that I was clueless. I’ve bought at Diptyque at the grove, Larchmont, scp and even in Paris and have had great experiences. But for some reason on multiple occasions have been met with rude and disrespectful employees at this location. The culture here is rotten like the people. Last time an older bald man yelled at my wife for no reason. Just go to another location and don’t deal with this trash location if you want to be treated...