LaserAway Beverly Hills — Local services in Beverly Hills

Money hungry establishment. Unknowlegable staff. Less than adequate equipment. Waste of money.

First, let's start with the generic pictures. This place is essentially a factory that gets you in and out. The pictures on google of the interior aren't even of this specific location.

Second, let's talk customer service. Kassie and Marie are the only personable people I had the pleasure of dealing with.

Lastly, and most importantly, I got tattoo removal done yesterday and no...just no. As someone who's had several treatments done elsewhere, I can assure you they have limited equipment and less than knowledge staff. Holly did my tattoo removal and couldn't even remember the exact frequencies their laser machine offers. Omg Holly! There are only 2 frequencies on your machine! There's not much to remember....and oh yeah, it's your job to know! In today's day, most tattoo removal companies boast the ability to remove all colors while warning you that blues are harder to get out. They told me they could try but they couldn't get blue to come out and said simply, blue never goes away. Of course not, not with the machine you're using! And for the price? You should offer a capable machine and practitioner.

I expect tattoo removal to hurt. I expect it to frost. My tattoos on my knuckles are already faded from previous sessions. It felt as though Holly didn't even go over all of my tattoo and from looking at it, I can see where she missed spots. She rushed me in and rushed me out. I was not given a print out with aftercare instructions and I had to ask her about post care which she seemed indifferent to discuss.

I came here because the lady who had spent a lot of time with me at a different tattoo removal company is now overseeing Laser Away. I came to her in 2009 after experiencing paradoxical ink darkening. She found the right wavelength to use to reverse it. That company also had more than 2 settings for wavelengths. I have spent years trying to find someone I can trust because of the hell I went through with the paradoxical ink darkening. She helped me and I would've gone to the end of the earth to get removal done by her and only her but since she doesn't do removal anymore and only oversees her staff, I figured her recommendation was the next best thing.

You get whoever is available. There is no guarantee you'll see the same practioner twice so forget about consistency.

Laser Away is basically the puppy mill of the cosmetic treatment industry. All puppies look cute at the store but you never know what you're going to get.

Please see my before and after pictures from 2009. Blue does come out if you have the right equipment. They didn't even touch the blue. Note: this is not their work. My knuckles will most likely look completely unchanged after the "treatment" Holly provided. Holly who is supposed to be one of their best has only been doing it 2 years and...

Very disappointing in thia place. spent thousands of dollars on multiple packages and continually having to reschedule after arriving for the appointment that I made months ago because of their scheduling errors. And when it happens, they're not even apologetic, they act as if it was my fault. Even after showing them the text, confirming my appointment, time and day.Still acting like it was my fault. Offering nothing except telling me to reschedule my appointment. This is also after taking time off of work and traveling 45 min each way in traffic! Another example, had to travel even farther, 1.5 hours to the hoboken location because thermage is only offered in 1 location in nj. After arriving, they told me that the machine is broken and id have to reschedule again, had to take time off of work, travel time and money gas,tolls. I ended up scheduling it in new york traveling, even farther., then traveling to new york to get this treatment. Again no compensation for anything! I requested a call several times to discuss the many issues I am having with more than one location with my appointments and to ask what they are going to do to make it right and I don't even get a call back. They don't even bother to reach out or offer anything. Unacceptable, I've spent a LOT of money there and this is the customer appreciation I have received! Full lower body laser package, lip, chin packages, facial package and thermage. The first few appointments were fine and then it started to happen on almost every time I go there. Of course, after i've purchased all of my packages ironically. So i'm writing this as a caution.Be careful how much money you spend on buying packages, there or anything for that matter, I guess because there are consistent problems with appointments and and there's absolutely no compensation for your wasted time and...

LASERAWAY on Robertson never misses a chance to smooth out any wrinkles in your life. 😂 quite literally. This location is the only group of medical professionals and people I trust with my face! Despite being corporate this location has managed to stand out above others and the million options in LA. Providing the most one on one patient focused service I have encountered in years. In my experience they surpass the many plastic surgeons and med spas. Feeling like everything is truly customized and all about you (not your money). Above all of the other providers the level of skill, authenticity, and true passion for each individual patient supersedes expectations in the best way! Thank you to nurse LEANNA for restoring my faith in nurses who still make sure the patient comes first and foremost. Let’s be honest not everyone will take time and truly explain and discuss what will work best to achieve your goals. She is always professional, knowledgeable, and truly straight forward as it should be. I mean I’m still 28 over here 7 years later. 🤷‍♀️ Need I say more. I could go on forever 😂. Do yourself a favor and treat yourself with people who actually care and know what they are doing. Also I hope you have the luxury of speaking with receptionist. Rich and Giau are always on top of or one step ahead of getting that appt set. Professional and thank god just make it a priority to get whatever needed done in less then 3 min. Superhero’s or Saints. Whichever it is they are truly a special team like no other. 28 never looked so good Sincerely, A grateful...