Massage Envy — Local services in Beverly Hills

If you're looking for an exceptionally rejuvenating massage, you might want to continue your search elsewhere. Because at the Beverly Hills location, the "envy" in Massage Envy was nowhere to be found! I mean, there was no envy here, just pure disappointment coupled with a mild yearning for a proper massage.

I had made a specific request for a massage with firm pressure when I booked my appointment. This was something I had emphasized as essential to my experience. However, my request fell on deaf ears. It was only until after I kindly reminded my massage therapist of this request that he revealed he couldn't follow through due to a thumb injury. Now, I'm no massage connoisseur, but I expect massage places to provide workers who are, you know, capable of actually massaging. If I wanted light touches, I would have taken a cozy afternoon stroll and let the wind tickle my back. Or better yet, I could've saved my $100, gone home, and asked my dog to give me a back scratch for free. He does a pretty good job, too.

I have to admit, this wasn't the ideal scenario for rest and relaxation, neither for me nor the therapist. His condition left me feeling somewhat helpless in effectively communicating my needs, as my initial request exceeded his physical capabilities. Throughout my entire session, I couldn't stop wondering about the poor therapist's thumbs and how they ended up in such a sorry state. Are they working their folks to the bone here? It makes me wonder if this Massage Envy location is overworking their employees to the point of injury, and still forcing them to work regardless of their physical limitations.

There I lay, while the therapist soldiered on, despite his obvious need for rest. I couldn't shake the overwhelming sense of guilt of knowing he was at risk of further injury and physical discomfort at my expense. Subsequent requests were limited in tailoring the experience to my needs, which isn't the therapist's fault, but rather a result of Massage Envy's policies. It wasn't like I could just walk out on the session without him losing out on pay, which left us both in a precarious predicament. While I tried to make the best of the situation, it left much to be desired.

I'm not entirely certain about the reasoning behind Massage Envy's decisions, but their approach is comparable to inviting a gourmet chef to prepare a meal with a kitchen devoid of functional utensils and ingredients, and just as they're about to start cooking, they reveal that they have a broken hand and can't even grip a knife. Just as a chef relies on the right tools and quality ingredients to create a delectable dish, a masseuse relies on the use of their hands in perfect working order to deliver a satisfying massage. In both scenarios, the outcome falls significantly short of the expected standards. For an establishment that prides itself on prioritizing self-care and wellness, it's embarrassing that these values did not reflect in the treatment of their massage therapists.

If you're seeking a massage that actually feels like a massage, this might not be the place for you. I hope that Massage Envy Beverly Hills reevaluates their policies and unethical work conditions to ensure that their customers receive the quality service they deserve, with therapists who are both willing and able to provide the services they promise. The whole experience left me scratching my head, or should I say, wishing I was back home, letting my canine pal do his magic. And if you're into light touches, I'm sure your furry friend would be...

If I could leave ZERO stars I would! I signed up for a membership here, SENT IN MY CANCELLATION FORM, Received confirmation that they received it and it was cancelled AND PROCEEDED TO CHARGE MY CARD FOR SIX MONTHS AFTER IT WAS CANCELLED!!!!! I called and spoke with the manager who found my cancellation form and said he can only refund me for two without having to call corporate so as a courtesy to them, I kept four credits on file. He told me I would have ONE YEAR to use them. Called to make an appointment and was told they were EXPIRED. He was no longer the manager, and I had to explain the whole situation to another manager, who agreed to extend my credits. Six months later this last Thursday, I called to make an appointment and I tried to use it with my boyfriend, and they would not let me transfer a credit (which I pay $10 for each time) because I didn’t have an active membership. I was also told that my credits were expired AGAIN! The receptionist sent a message while I was on the phone to a third manager, and I had to explain the whole situation to her so she could attempt to relay it over email to the manager who then said she would do me a favor and extend them for two weeks! TWO WEEKS???? And still would not let me transfer a credit. When I called on Thursday I was told she wasn’t in, but would definitely call me on Friday. Today is now Tuesday and I still have not heard from anyone. Not to mention every single time I call they are apparently fully booked for weeks in advance, so how exactly am I supposed to use two credits which I didn’t even want in the first place within two weeks?

DO NOT GO HERE!!!!! This has been the biggest waste of money and time and a HUGE HEADACHE!!!!!!

EDIT - today is not Wednesday, I called back yesterday and was told the manager would be in today and called back today and was told the manager will be in tomorrow. Meanwhile, I’ve been calling since Thursday and was told the manager read the note to call me, but just didn’t call it has been almost a week that I’ve called every single day. Trying to get in touch...

Im not in the business of writing bad reviews of a place, but I will say that today’s experience was heartbreaking and I will not be returning no ever recommending this location to anyone.

A month ago I was doing wedding prep and decided to discuss a plan of action with Ladan their esthetician who recommended I get a hydrating facial that day and then come the week of for a light facial with dermaplaning prior to my make up application. Hesitant at first because Id never done it before and didnt want any so close to my wedding, but she assured me there would be little to no downtime. Last week my appointment I called again to confirm the appt and see if this was truly a safe prior to my wedding and again I was reassured I would be good. Yesterday I received a call confirming my appointment. Today, when I was two minutes away I told by the receptionist that although I was booked for a derma planing Ladan could not do it today and would want to book a different type of facial before I did the derma planing. I asked why she couldnt do it and why I couldnt be informed well in advance and there was no good reason except that the dermaplaning couldnt be done before i had something else done. It is 4 days before my wedding, I am booked and busy, and they cancelled the original plan and said “I’m not sure who booked you for the derma planing but they weren’t supposed to.” The girl I spoke with was nice and tried her best to console me but there was nothing to be done. There were many failures, first by Ladan telling me that this could and should be done, by the staff to confirm the appt multiple times, and then finally them waiting for my appointment start time to update me. Again, Im not in the business of writing bad reviews but you should be well informed before doing business with this establishment. Im not giving 1 star because I have received one excellent massage before here and I believe in being fair even if none was...