Lodge Bread Company Beverly Hills — Restaurant in Beverly Hills

I have been to many of your locations and have always been very pleased with your food until today. At your Beverly Hills location, I had ordered a shakshuka because I was looking for something warm on a cold, rainy day. I had specifically asked if it was hot. For my To Go order, what I received was Baked Eggs which was what was indicated on my receipt. Of course, I didn't notice the error because when I paid, I should have looked at the receipt closely but it was clearly not what I had wanted to eat. I told the manager, Devon, who was the one that took my order and he basically told me, NO. It didn't matter if that's what I wanted, I would have to keep the Baked Eggs. And pay for the Shakshuka if that's what I wanted. I told him that's not what I ordered but they told me I would have to pay for it even though I didn't want the Baked Eggs since that's what is on the receipt.

I strongly believe this was disappointing on the part of your manager. I told him it was not what I wanted and I had asked about the Shakshuka not the Baked Eggs and had specifically asked if it would be hot.

I am quite disappointed with the Customer Service because in past visits both to your Culver City and Woodland Hills stores I have always had exceptional service with your staff and managers going around to all the tables making sure everything was to your customer's satisfaction.

Just thought I would let you know. In addition, when I picked up To Go Order, Devon, had forgotten to put the loaf of bread that I had also ordered in my bag. I had to remind him that I had ordered that also and it was not in my To Go Bag.

Unfortunately, the Customer Service was significantly below what I have been accustomed to on previous occasions. I was so unhappy with the customer service in this occasion that I had to post this review for your Beverly Hills location and your manager. I will still be frequenting your other locations but will avoid your Beverly...

This review is for something that happened a while ago. (It was a Saturday morning).

But this experience unfortunately still come to my mind.

Let me begin by saying that I LOVE THEIR PRODUCT. The quality is very high. I've been buying for a while, since they were at the farmer's market, even making the trip to Culver City when I didn't find them at the FM.

When this location open nearby me I was elated.

Unfortunately I just need to say that last time I went to buy bread (I got bread and coffee, that's it, no sit down) the service at this location was horrible.

The people didn't know what to do. They told me they couldn't make the cappuccino because the machine was broken (his colleague just made it in front of me 3 minutes prior).

Then I asked to have the bread cut. It took forever. When I inquired all I got was bad attitude.

When they finally did it the bread was put in a bag and throw at me in a rude way on the counter.

In the end I will survive, and I will buy their bread again.

Surely they'll never see me eating there, not even taking the chance until the people that work there know what to do.

I really hope this just arrive to the owners and I hope that someone can give proper training in customer service and also the actual job the workers have to do. It seems like they didn't know.

I was myself for 20 years in hospitality, and I would never allowed something like this to happen where I...

NO DOGS ALLOWED! We live in the neighborhood behind the location. We went there this morning because we were walking our dogs and thought it would be a great place to stop to get a quick bite to eat for breakfast. The first thing you see when you walk in is a sign that says “no dogs allowed”, it does not even say that it excludes service animals. I thought nothing negative of it and went in to order. When walking in, the location seems very stale and almost sterile like a hospital cafeteria, it’s very echo-y and “blah”. After we ordered, we took our number and made sure to sit in the patio area on the other side of the sign as to not cause a problem with having dogs. As our food came one of our dogs tried to smell it and we told him “no”. His nose touched the side of the table and the server made sure to quickly reprimand us and let us know that dogs are not allowed to touch the tables.

I always thought it was odd that they opened so late, because so many people in the neighborhood walk their dogs in the mornings and it would be a great place to grab a coffee to take on our walk. Now it makes sense and I understand that dog owners are not the clientele they are looking for.

We will just stick to Starbucks to get our coffee and get our pups a pup-cup. I suggest you...