Aaron's Rent To Own — Local services in Billings

Worst experience!! Rented a "Brand New" W/D and paid out for 6 weeks of rental. The washer quit working within the first 2 weeks. They have no loaners, they have no technicians to repair. It takes a week at a time to get them to look at it and then pick up. They picked up about a week before my lease paid up. I called multiple times and asked for a refund and was told they would look into it and call me back. No call back and when they were picked up I called again only to be told I would get no refund. Not even offered a partial refund when they know that at minimum half my lease I couldn't use the washer. The manager argued the timeline on my lease with no regard for the fact that they charged me for merchandise that was defective and they could not repair or provide loaner. They did not hold up their end of this agreement and I was simply told too bad. I will tell everyone I know, and everyone I meet, not to rent...

Aarons is a great place to lease to own. I got the pleasure of meeting the sales manager Brittany and the general manager Owen. I have never felt more welcomed in such an upbeat environment. Brittany went out of her way to make sure all my needs were taken care of, I am no computer genius, and Brittany had a way to make it all right for me. While she was fixing my computer I met Billy the gentleman in accounts and he is a very nice fella to speak to. I appreciate the aarons staff that store would not be half of what it is without the happy upbeat team they have. The #1 reason I came to Aarons is because they are a family environment that puts there customers needs ahead of there own. I left rent a center because of there lack of customer service that is the difference between rac and aarons the friendly family environment thank you Aarons you...

I have never had an issue with them they are always so nice so polite and friendly. Always worked with me with any late payments and always empathic to my situation ( it’s been a lot of medical things happen the past two years) always let my boyfriend pay or discuss the account and never pushed to repo they would rather you keep the item then take it back like rent a center! Both gen managers were delightful and love Brice now he is amazing and more then happy to help you get on track then to take back the item great place great people and wonderful understanding! Definitely 10 out of 10 strongly recommend them for any big...