Comtech Audio Theater Security — Local services in Billings

This company orginally installed all the cat 6 wires and security and elon system into my brown built smart home . Granted the home was sold to me in 2023, but the orginal install from 2015 was horrid! it looked like they cut holes into the wall by punching them out with a hammer and brought in the cat 6 into the utility room in a clustered mess through that horrible entrance in the sheetrock . When I took over the home I was told by comtech they could port over ownership of the Elan that controls all the sound and security to me . They quoted 150, and charged me $300. I asked them to come back and clean up all the bad wiring and put it into a rack system as it should be and fix all the loose wire butt ends that have been left exposed. In my opinion this should be offered for free since its such a disaster down there. Well They blamed another company , altogether claiming CK had done the work . Once the owner Melanie I believe figured out she was wrong , she simply said find someone else to fix it leaving us with a proprietary Elan system that needs ripped out and replaced. Horrible , Horrible accountability, gaslighting and service by the lady in charge, watch out save your money and find another smart home / audio company !!! As another local company that employees 20 people within the county I am in disbelief over there horrible service and will make sure to pass along these facts

edit : again a lie, no other company installed or pre wired this entire botched job IS done by YOUR Comtech, who wont take responsibility for it . No one wants to pay 2k for you to clean up wires you botched up in the first place . - cant wait to upload pictures of this...

I'd give ZERO stars if that was available. Don't trust the sneaky, lying salesmen that show up at your door. For the past six months I've been trying to get assistance on a security system that has not been working. Was basically told it was my problem. I finally got through to someone to disconnect service (I've called several times and the supposed tickets created for someone to call me back for that seem to just disappear) and go with someone actually local and reliable, I got told we owe a fortune for the remaining service. NONE of the previous customer service reps mentioned...

Comtech did an excellent job installing a large flat screened TV in our living room. They advised us on proper placement and size of the TV, along with the best choice of wall bracket. They made the arrangements for the electrician to run the proper wiring, so that no cords are showing. They even placed all of our components in our new cabinet (which they helped move into place). This was a surprise for my husband's birthday and they were very accommodating to make sure it was done in a timely fashion and kept a surprise. Thank you for a...