The UPS Store — Local services in Birmingham

The people who work at this location constantly screw up. They give me other people's mail, which means they are giving my mail to other people which explains why my mail is late. I have them send me important mail by overnight delivery and they used an incomplete address. When I ask them to send me all of the mail in my box, they send me about a tenth of it. When I called them and asked them where the rest of my mail is they don't apologize. Then I ask them if the other mail will fit in my box - since they didn't send it to me it must not have been in my box - the guy Nick asks, "In your box?" Apparently we are now doing stupid. These people are bad news. Don't use them.

--- ADDED MARCH 14, 2011 --- Called today and got the owner. Asked her if she would check my mail. She asked me if I was expecting anything special in a tone of voice implying that she really couldn't be bothered. I told her the name of the company. I couldn't have had had more than 3 pieces as I had paid $30 to have my mail sent to me on 3-12-11 and I only had 4 letters from a period of 2 weeks. She mentioned that I had a small handful of mail. She said I didn't have anything from the company I mentioned.

My problem with how this was handled was being asked if I was expecting anything special. It wasn't her business. All she needed to do was tell me who my mail was from. If this woman were interested in customer service, she wouldn't have asked me what I was expecting. In the time it took her to ask me if I were expecting anything special, she could have told me who the 3 pieces of mail were from.

On a poster on the wall at this business, they say that they will check your mail for you. However, when ever I get the owner, she always offers less than great customer service. She is average in the area of customer service on...

I have had a mailbox here for 3 plus years but my business is finally moving to a permanent location and it's time to close the box. I have been given incorrect information by the employees over the past month about how mail will be handled once the box is closed. First I was told I can't forward it and must inform anyone with my address to change the address. Then I inquired again and another employee told me I can forward it through USPS. I went to the USPS website to initiate the mail forward and received the following message which in no uncertain terms says the UPS store is required to forward mail to me... "A CMRA must accept and re-mail mail to former customers for at least 6 months after termination of the agency relationship."

So I went back this evening and asked again. Both employees working this evening said that I have to continue to pay for the box and pay to have mail forwarded to me via UPS. When I informed them that the federal government's website clearly says they are required forward mail for 6 months after I terminate my rental the female employee responded with an ignorant comment about the federal government being shut down.

I contacted the national customer service line and waited on hold for 20 minutes. I finally reached a rep who told me that I was correct that they must forward mail for 6 months after closing the box. I asked for something in writing from the UPS store that I can show the local store and he told me find my contract that it should state it in there.

Very poor customer service and shows a lack of training from the top of the franchise down since this has happened over the course of several weeks and involved several employees giving incorrect information. I will be contacting the...

If I could rate this store 0 stars or negative stars I would. I have never been so dissatisfied with my treatment of being a customer, before I set foot in this UPS Store in Birmingham. This store is the most unhelpful, unreliable and disorganized UPS Store I have ever been involved with. The manager and owner are equally disinterested in helping out customers. I sent two packages on May 18, 2018 using the store in Birmingham, Michigan (my packages were packed by the store so I could insure them and get the pack and ship guarantee) and unfortunately both items broke while in transit. Upon receiving the news from the recipient about the damaged items, I called the store in Birmingham to file a claim and I quickly realized how bad the management is. The manager and owner honestly have no idea what the process of filing a claim is - each time I spoke with them I was given entirely different answers. The owner was flat-out demeaning and rude to me when I wanted to talk to her on the phone one day about the process of filing a claim (I had some questions regarding the claims process, as I have never had anything break or get damaged before). This store needs some serious help on how to run a business and needs to actually train their employees on what customer service is and how it should be implemented. I avoided talking to the store the whole time my claim was in process and have been in direct contact with a customer service representative from corporate UPS Store in California for the last two months while I've been figuring this whole thing out. I will absolutely never go back to use their services and I will tell all my colleagues to steer-clear of the UPS Store...