Rent-A-Center — Local services in Bloom Township

My experience at this location was terrible and I would never do business with this company ever again. First I was lied to over the telephone by a representative by the name of Jolisa telling me that an item I inquired about was available in store and only 1 was left so I told her I would be sure to follow up because I definitely wanted the product in question. Next after giving all my information online plus a 100 dollar deposit and signing a whole rental agreement with the terms and conditions of my rental I was lied to again and told I couldn’t pick the item up in store after a representative gave me the option the night before to pick up in store or set a delivery date I chose to pick up in store. Come to find out the next morning it’s not even possible to pick up in store the only option is delivery and that’s not what I was lied to and told so I don’t appreciate that either. After the way this situation was handled I demanded a refund because I feel this was terrible customer service and for these reasons I will never try to rent from this company ever again in life and they deserve a very poor one...

I hate I signed with this company it feel like I signed with death row records! Dont get me wrong I LOOOOOOVE MY RENTALS! But You guys do realize that you are replaceable employees! The fact that yall thought it was ok to put a notice on my door after 3 days of being late like im behinds months or something is ridiculous! I know yall could not have thought that coming to my house was gonna do something you weren't gonna get no money right then and there nor were you taking anything out my house! I payed the bill and plan on paying my furniture off in full just like I did with my bedroom set! But if yall come to my house again for being 3 days late without an invite I will make sure you never do it again this is not a threat it's a promise NOW GO PLAY WITH YA MAMA OR KIDS!...

After making six months of payments some late . I was six days late owed 96 dollars was harrassed for six days straight I couldn't make the payment due to being quarintined tested positive for covid 19 informed the store manager at joe orr location in Chicago heights he said he ll make a note of it had two employees come the same day pounding on my door broke my window had to file a police report and now I'm suing for harrasment and returning their items tomarrow . On top of all that I informed the manager of my condition and he still sent guys to my house they came in inside now they will have to quarintine for two weeks now the CDC...