Planet Fitness — Local services in Bloomfield Township

I visited this gym with my husband (member) on Saturday, August 12th, at around 7:00 p.m. at the Bloomfield Township Planet Fitness location. There was virtually no one in the gym at the time of our visit.

My husband was going to use one of his guest passes for me so that we could workout together. Ultimately I was going to sign up for my own membership so that my husband and I could work out together on a regular basis. But after our horrible and degrading experience with Craig at the front desk. We won't be returning anytime soon and my husband planning to cancel his gym membership on Monday morning.

When we approached the front desk at Planet Fitness my husband provided his member ID to Craig and asked for guest pass so that we could work out together. Craig refused to issue us a guest pass and told my husband that he only has the $10 per month membership and that whatever he was told when he signed up was not correct because $10 per month memberships don't have guest passes. I then asked Craig what I needed to do in order to obtain a guest pass so that we could proceed and go work out. Craig responded and told me that there was nothing I could do, adding "I guess you'll have to sign up for your own membership if you want to work out."

When asked about speaking to a manager, Craig stated that no managers were on duty. So we left.

I DO NOT RECOMMEND this gym if you are looking for a safe and judgment free zone. The customer service is awful and the process of degradement...

Tim, the afternoon Shift Leader embodies the friendliness and professionalism of Planet Fitness. Tim was at the front desk to help discuss how I could use PF on my off days from Physical Therapy. He dialed right in to how the Stretch Room would be most beneficial to me after using the treadmill and recumbent bike as part of my routine. He used his phone to show that every machine has a QR code to give you information in how to use it properly. Tim showed me the elevator to the lower level with the free weight area, various machines and the 12 minute AB room. I asked him several questions about the equipment downstairs and he answered everyone with enthusiasm. I appreciated how he explained the regular cleaning policy in the facility by the staff to keep it pristine. He showed me the "Black Card" member area amenities. The massage chairs and hydro massage table are amazing. A week later, I had Tim upgrade me to the "Black Card." I want to compliment Tim on being a very good listener, extremely knowledgeable on the my fitness goals and answering my questions. Planet Fitness may be a national chain but Tim at the Bloomfield Township location makes you feel...

Overall, this gym is very impressive. They have two levels. One is for cardio equipment and they have a basement full of workout equipment. The WiFi is good and works consistently.

However, if you like Planet Fitness pizza nights, this is certainly NOT the location to go. I was stunned by how poorly they run their pizza night. Firstly, if you wait too long, the pizza gets cold and they serve it that way. Secondly, when they get a new batch in, they make the members eat the cold 1 1/2 hour old pizza. By that time, the fresh pizza is cold. Not to mention, they may tell you that they need to save some of their (cold) pizza for other members. At the same time, the guys working behind the desk will take a fresh pizza and go to town. When it comes to pizza night, this is certainly the weak link of their location. I would definitely love to work out here and would even consider making it my home club, but there is NO WAY I would come back here for a pizza night. Pizza nights here are abysmal, to...