Good Guy Vapes — Local services in Bloomfield

Good morning.

(I must preface that this copied email is not necessarily about the gentleman in the store, however to the corporate entity as a whole and the lack of communication.)

( September 22, 2022)

Over the past year or two, ( Maybe more) I've been shopping at the Englewood location. (The gentlemen that work there are very pleasant and knowledgeable) Recently, I realized that there was a reward system available to customers.

On this past Thursday; I attempted to use points for two items. I was asked if I had used points before. (This was perplexing as I had not because it wasn't made aware to me until my inquiry) He went on to say that the 5000 shown on the reward screen, was an initial sign up bonus and was not usable. Next, he sent someone a message, and they responded that it should be updated within 24 to 48 hours.

Technically, that would have been Saturday. However, professionally it would be today. I look forward to learning the next step in correcting this issue. I next sent a message a week later on the " comment section" at the corporate website. ( Also, no response.)

A week or so later, I visited the Hackensack location and spoke with two other pleasent gentlemen who also informed/assured me that they would send a message to management ( I assume the same management) and they would text me if there was an issue. ( No text message was received, nor points updated)

If my frustration level as customer is small, I wonder what the Good Guy's that work there frustration level...

I was introduced to the CBD product by a friend for insomnia, anxiety and other issues. I had zero knowledge about this product. I began having dialogue with a Ms. Jodie Ordanza who had a world of knowledge and info on all of the Good Guy products. So she recommended the CBD vape. She made me feel confident and reassured me that it was a reputable product from a reputable company so I took the plunge and ordered a few vapes. In the 1st week, I noticed that my RLS, which I have been suffering with for years was almost non-existent. I have been trying other meds and holistic products without any success. I vape when I go to bed for sleep and NOW RLS and will continue to monitor the symptoms. So far I am quite impressed and excited that I may have found the cure for my RLS symptoms. Thanks to your extremely educated staff member Ms. Jodie Ordanza and GGV CBD I can get some sleep!!! Ms McGillicutty...

Kind of shocked Good guy vapes is cool having their name tied to this location. I've been to 4 or 5 Good guy locations outside of this one and they've all been stocked, every shelf full. Unfortunately this location has had stock issues ongoing for multiple months now. There's literally nothing in the store, no pre-mix juice, no house juice. After going in a couple days ago I bought the only disposable they had and it tasted like it was dry firing fresh out the package and threw it out the same day. $20 straight in the garbage. Save your money and hit any random vape store, this...