Value Zone Department Store — Local services in Bloomfield

It was a uncomfortable time today, Nov. 28th, 2020 around 2:45pm. I was hit in the right upper shoulder & neck by a box that fell off the high shelf while my back was turned reach down on the adjacent lower shelf for a bath mat. One of the workers witnessed the incident, then she was told to stay in the back, so I could not get her name. The cashier told me to report it to another gentleman who worked there, he went to get his supervisor Mousa who I showed him the area & explained what happened. He too asked me why did I need his name and told me to do whatever I wanted to when I asked him could I do an incident report, he told me they didn't have any incident reports. My shoulder is paining me as I'm writing this. I to told Mousa my...

Terrible place, the customer is not right. If you buy something and it is not what they offer you, THEY WILL NOT REFUND YOUR MONEY, they give you a thousand excuses and you have to stay with a product that does not work for you, it happened to me with 2 products with false information, the measurements were not correct in the presentation and their argument was that I shouldn't have opened the package. I wonder how I could then know that they were not the correct measurements? I would give them 0 stars but you can't. It is the first time in this country that I buy something that does not work for me and they keep my...

Came to purchase an a few items for a wedding and one the shirt measurements are incorrect on the packaging. I went to return the items and one of them got denied because the packaging was opened. Now I understand that HOWEVER theres no way to try one that particular shirt style because theres no loose ones to try it one. This is a horrible business practice especially for ones 1st time. From a district managers perspective its priority to make a customer happy and sometimes go against policy if its within reason which in this case it was. I will NOT be returning to spend any of my money in this establishment...