Extremely poor attitudes and service on part of the manager. My boyfriend and I have been loyal customers to this diner, since the diner is local. We are both healthcare professionals, I’m a doctor and my boyfriend is a pediatric dentist. We come to this diner after work in the hospital because the food is reasonable and it’s nearby. We tried to get the healthcare discount, and were told by 3 employees to wait for the manager. When the manager finally came he rang us up without the discount. Fair, he made a mistake, yet when I pointed out to him that we are healthcare workers, with our scrubs and badges on, he said we can’t get the discount because we never told anyone. I explained the situation to him, that we asked 3 employees that we needed to get the healthcare discount we’re healthcare workers, the manager was quick to brush off my statements and was awfully rude. He rudely said “what do you want me to do, you didn’t show your badge, you want a refund then!”. First off, it’s now our job to read your employee handbook before entering your restaurant, your employees should be well versed in the protocol and ask the customers to show the badge if that’s the case. Next, we both had our scrubs with our titles printed and our badges on our jackets for everyone to see, as we thought that was how we show proof of the badge. Next, the manager should understand, in any service industry, for the most part, the customer is always right. I believe in having a dialogue, speaking out the story, and coming to a solution. I asked for the refund so we could properly adjust the price for the discount. For me it was about the principle at that point over the discount. As the manager proceeded to issuing the refund I asked if he wanted to see my badge, to which he said “no I don’t need to see it!” In a sarcastic manner. Then as I picked up my bag of the leftovers from our meal, he said sarcastically “what are you doing running away he didn’t even pay yet”, to which I oddly had to defend myself in saying, “im not leaving I’m just picking up my bag”. All in all, this nonsense could have been simplified through effective communication. Employees should know the protocol, ask for the proof, or at least convey that information to the manager while they were getting him. We had the badge on along with our uniform, what else did they need. I was more than willing to show my badge had they asked before quickly billing us. So all in all, this diner has lost 2 loyal customers that are healthcare workers, and have lost credibility in what they advertise; 10% promotion for healthcare workers, please.