Verizon — Local services in Bloomfield

Expensive, unprofessional, and deceptive.

First of all, this is a Verizon "partner" store, not an official Verizon store, which means they don't offer all the Verizon promotions/phones/pricing offered by Verizon. I went here to trade in my Apple iPhone for the Google Pixel 2. They charged me $680 for the Pixel 2, yet you can get this for $650 when buying directly from Verizon (that's a $30 price hike).

I traded in my iPhone for a $60 credit, which the associate told me could only be used for "purchasing accessories". I bought some wireless earbuds for $50, which let's be honest, I didn't need, but what else am I supposed to do with $60 at a Verizon cell-phone store? The earbuds seemed to be the only reasonably priced item here. The cheapest phone case was $30, and all the charging chords were at least $30. They even charge $45 for cell phone screen protectors, which you can get online for $5 to $15... The associate was nice enough to apply the remaining $10 balance towards my sales tax, but he explained that "I cannot apply the full $60 credit to the phone purchase, I can only apply some of it." This felt like a bait and switch strategy to force customers into purchasing all their marked up merchandising.

Had I traded my phone in directly with Verizon, I would have gotten a $60 gift card, which can be used to purchase a new phone, accessories, or even pay a phone bill! That means I paid $30 more for the phone itself, and could have used all $60 of my credit towards purchasing the phone, a $90 price difference in total.

The representative was not knowledgeable and did not know (or simply failed to remember) to disable my iMessaging while performing my phone transfer at the store. The following day, I wasn't receiving any messages from friends who I know had iPhones. I had to call Verizon tech support, and turns out, he didn't turn off my iMessaging. That was a waste of 30 minutes of my time spent on the phone, which could have been avoided, had the representative done his job correctly.

I understand small businesses need to charge more for better, customized service, but I did not receive that. This store has a deceptive trade-in policy ("accessories only"), and none of the 3 sales people were professional, at least for the 35 minutes while I was in the store. Plus, the salesman did not even correctly turn off my iMessaging, so what exactly did I need him for? I basically forked over an extra $90 for the convenience of having unprofessional sales people incorrectly port my phone from an iPhone to a Pixel 2. Save yourself some money, time, and aggravation, and buy directly...

These guys at this store are incompetent and liars. I told them I wanted to purchase the prepaid Moto G6 play. I just needed a budget phone to get me through the next few months until I got a more expensive contract phone later as I was about to start a new job. Eventhough the authorized Verizon store didn't carry the Moto G6 because they are limited to certain models, I was willing to consider another phone. I told the staff that I needed to keep my current phone number. They told me that I couldn't upgrade a prepaid phone and keep the same number and I would have to get a new number with an activation fee. I said this doesn't make any sense because you can just place your sim card from the old phone to the new phone. Because I have some technical background, I knew this didn't sound right. Also, by law, you have 90 days of inactivity to keep your existing phone number. Between the budget phones they had available and the misinformation I received, I decided to decline a purchase from this store. I went up the hill to the Verizon store in Montclair on Park Street. Steve, who switched my previous paid contract phone to a prepaid phone was willing to upgrade my phone switching the sim card so I could keep the same phone number. He, also, was willing to order me any phone he was authorized to sell and have it available within one day. The only reason I didn't get a phone from Steve in Montclair was because Walmart and BestBuy was selling the Motorola Moto G6 I wanted. I ended up getting it from BestBuy. By the way; I switched the sim card, keeping my same phone number and transferred my data and photos myself. Companies need to stop hiring young cheap labor with no social skills. I won't forget I was lied to! You never know what's a customers background or...

We were lied to and robbed by employee Lydill Hill. He told my mother and I that the accessories (box plug for charger, phone cases, and protective screens) were FREE. I asked him twice and he continued to assure me they were free. He sent me forms to sign online via email and in person. He explained the forms to us and i agreed. Something about this experience bothered me all night after. I contacted Verizon just to find out that the original cost of the phones was less than $200. I then went back to the store the next day requesting a detailed bill. We were told the bill would sent via email by Lydill Hill, he lied. We came to find out that the accessories were NOT FREE. We then returned and gave back the phone cases and box plugs and got a refund. They refused to take back the screen protectors because of some dumb policy. I explained to the manager that we didn’t ask for this. Lydill Hill insisted saying they were free. She didn’t care and was very rude about it. The refused to refund me over $130 for protective screens. Do NOT go to this store. They like to rob their customers and aren’t...