Rogers & Hollands Jewelers — Local services in Bloomington

I am writing this email after much thought and consideration. I was recently in your Bloomington, IN store and had a very unpleasant exchange with Anna Mills, the manager. I came in because my wedding set needed repair. To be specific, the bands sizing shank had fallen out and it needed to be soldier back on and rhodium plated again. We have the lifetime warranty, so in the past any repairs we have needed have been taken care of. Unfortunately, in the chaos of welcoming our second child, I apparently missed an inspection and was 2 months late. She informed me that I would be responsible for the cost of the repair due to the fact that it was her job to “crack down on people like me who missed their inspections”. She told me that “it was a two way street and I was not doing my part”. Needless to say, the way she spoke to me and the fact that my ring was going to cost me money to have repaired was very upsetting. She continued to speak to me in a very condescending manor. At one point she called her colleague, Trish, over to continue to assist me as she wanted to help another customer who was looking at purchasing diamond earrings. Trish, for the record, was WONDERFUL. Trish tried to explain the situation to Anna and was in all respect trying her best to provided excellent customer service. Unfortunately, her words fell on angry ears as Anna proceeded to roll her eyes, huff, and sigh at anything Trish suggested they do to help me. We have been customers for over 12 years. I was refused a $50-$100 repair. Due to that $50-$100 you saved as a company you have now lost all of our future business. I am not writing to you because I am hoping for some kind of monetary encouragement to return. We will not be returning for any future purchases. I called and spoke with Brittney (I believe that was her name, your customer service rep.) and she was not at all helpful, very nice, but not helpful. Brittney also did not return my call when I called her back a second time to speak with her again about the details of my encounter with Anna. In all seriousness, Anna was by far the rudest person I have ever had the misfortune of coming into contact with in regards to Rogers and Holland. We used to LOVE this store and all of your sales team. Peggy will be greatly missed! I fear Anna’s days in management will be numbered if she continues to treat customers like garbage. Her words and her body language were so unbecoming. She was rude to me and to her employee, it was sad to watch the disrespect she showed to Trish. PLEASE fix this situation in your store. Although I will not return for future purchases I will have to endure your employees for inspections, and I do not wish to have another experience like...

I do not know where to start I guess I will start with Josh and his staff I initially went to go there because my nail fiancé had told me she had been coming here for years for her jewelry I had met Josh initially when I was telling him about looking for a promise ring we secretly looked up some information so I could get her size correctly without even being noticed or obvious it worked out perfect I then return to go buy an engagement ring I did purchase it again Josh was amazing I had ordered the ring right before Covid I had hit its peak and I was literally supposed to pick it up days before and the store closed for two months I was not upset I was just frustrated now with them just with the whole situation as soon as the store opens back up I went and picked up the ring and re-planned my proposal which ended up being a hot air balloon proposal which was so much more romantic what I was originally going to do on a beach in Florida me and my fiancé have went back again And purchased our wedding bands for our wedding this September and we have also purchased wedding gifts for each other Josh and his staff have superseded expectations in customer service they have blown us over the water and we are customers for life it is really nice to know that as many people as they see he remembers us by name and it’s a personal visit every time we go thank you...

Short version: Extremely happy wife/ Niagara Falls of tears! Happy Wife, Happy Life! Long version: My wife and I are celebrating our 40th anniversary this year. A few months ago, she lost the diamond from her wedding ring. We bought her a new ring recently and she liked it, but it wasn't her "WEDDING" ring with 40 years of sentiment attached. She wanted to try to get her wedding ring repaired. She checked reviews and liked what she read about Rogers & Hollands. We went not knowing that that there was a special event that day. We were introduced to, Louis who looked at what we brought in and listened very carefully to what we wanted. He then made some excellent suggestions and conferred with his partner and artist Enrique. Together, they came up with a plan to rework and repair my wife's ring. We couldn't go together to pick the ring up after the work was done and I am REALLY disappointed that I missed her reaction in person. When she saw her ring, that she thought she was never going to be able to wear again repaired and "Better" than new, she started crying and couldn't stop. She made her way out of the mall and called me at work, still crying, trying to collect herself. THAT, is PRICELESS! Thank you, Rogers & Holland. Thank you Louis & Enrique. If my wife could rate them 50 stars I am...