CVS Pharmacy — Local services in Blue Ridge Manor

Worst service AND customer service by a pharmacist EVER! I was literally on hold for 52:38. I was told by the pharmacy employee to come for testing and if there was a problem or a question to call back. When I tried to call back that’s when I was on black hole hold....

I drove from MT. WASHINGTON to LOUISVILLE KY and then waited in line another 20 minutes to be told by someone at the drive thru window “Sorry testing is done for today.” I said well that’s not what was told to me on the phone and I have been on hold for almost an hour. She said yeah Sorry about that.

When I asked to speak to the manager which happened to be the pharmacist, she literally came to the window YELLING. She was CLEARLY HAVING A BAD DAY. This is UNACCEPTABLE and I WILL REPORT...

Pharmacist (Robert) refused to fill a pain medication subscription for my daughter because the dentist’s e-file system wasn’t working. Only 12 tablets. I even had the dentist’s office on the phone and they talked to a pharmacy employee. Said I could be a scammer. The prescription was on the dentist’s letter head. My daughter was with me and he could have verified her identity. Instead, he left my daughter in pain from an infected tooth. I went to a Kroger pharmacy and didn’t have any problem. The address of this CVS pharmacy is 10490 Shelbyvill Road I think. CVS needs to train the pharmacist with management skills. He said he had instructions from CVS not to fill any pain medication subscriptions with it...

not a happy warm environment.. drive thru is closed more than open.. or at least when I go there... slow in processing.. they never answer the phone.. the pharmacist is ok most of the time but you can tell he is stressed out 99 % of the time...the counter help needs to be retrained in my opinion.. look the pandemic is over get a staff in that is customer friendly and is capable of being pleasant and friendly.. pay them and tell them shape up or good-bye.. there are a lot of people that will work... this is just LAZY MANAGEMENT AND IT'S EVERYWHERE, time to take back customer service with strong MANAGERS... this is just my opinion and my...