AT&T Store — Local services in Boerne

The worst experience I have ever had with a phone carrier. One star is too much to give this Boerne location. I preordered the new IPhone and was told that I would receive my phone on 9/23/22. When the phone did not arrive, we called the store and they said they would not be able to help us and we would need to call customer service. The customer service was not able to resolve our issue so tried going back into the store, but we were told again to call customer service. I don't understand why they were not willing to help when I ordered my phone in store?! I spent hours and made several phone calls to customer service and they have not been able to resolve this issue. It has been almost a week and we are still nowhere near any resolution. I still don't have any answers and NOBODY is trying to help. I have been extremely frustrated so I thought I would try again and call the store. I was hoping that maybe somebody would be willing to help this time. I spoke with Sandra the Assistant Manage and I felt so confused with our conversation. She is telling me we are not eligible for an upgrade. I was just blown away. I don't understand how we were able to order a phone, and now that it is essentially lost we no longer qualify? We were charged $90.00 for the phone, but we have no phone! We decided to just go down to best buy to order another phone, but there is some hold on our account now. This has been the worst experience with any...

Do not go to AT&T Boerne store employees don’t know what there doing what there talking about ,they give u wrong misinformation on phones, my daughter bought her phone at this store the next day her phone was not working she took her phone back to the same store and the guy told her to take it to Samsung to get it diagnosed, makes no sense brand new phone second day not working, I ask the guy if she can switch give her another brand new for the same one he said no , I said it hasn’t been 14 days she had this phone, the phone still not working, I went to the leon springs store and the guy said why didn’t they just give her another one same one she has I told him what they told her and me this guy, he said that’s not right I told the guy I regret it I should of gotten the phones over here that I know what there doing, beware young girl black hair Hispanic she not skinny she is new, she will drop your phone ,did to mine phone my phone didn’t have a case she ding my phone, she told my little one not to say anything to me u didn’t see it who says that to a little girl, I didn’t noticed until I got home I’m having problems...

Highly Recommend – Amazing Service from Manager Sunny!

I had an absolutely outstanding experience at the AT&T store located at 1433 S Main St in Boerne, TX, thanks to the incredible service provided by Manager Sunny.

From the moment I walked in, Sunny made me feel valued and welcomed. She was not only professional and knowledgeable but also genuinely kind and patient. Whether it was answering all of my questions, helping me navigate upgrade options, or taking the time to explain every detail of my new plan, she went above and beyond to make sure I left completely satisfied.

What stood out the most was Sunny’s honesty and her willingness to make sure I understood every aspect of the service and didn’t feel pressured into anything. You can tell she truly cares about her customers and takes pride in what she does.

If you’re in the Boerne area and need help with anything AT&T-related, ask for Sunny—she’s the kind of manager who turns a routine store visit into a great experience....