Taylors Ace Hardware — Local services in Boerne

Seriously disappointed. I really wanted to support local business, in particular, a new business but will that happen??? I called a week ago, asking when they were doing demonstrations using the Big Green Egg grill, because the week prior we got contradictory answers from different staff. We did not want to drive 30 minutes into town with bad info.

The gal that answered the phone "guessed" when it was. I said, "Look, I don't want to drive into town on an "I guess" answer. She said, "Do you want me to ask the owner?" Uuuhhh, yes. "Next Saturday."

I drive down today. Don't see the Big Green Egg grill smokin' the parking lot. Ask. "Oh ... that was yesterday. Want a sausage? It'll be ready soon." 😵‍💫

Seriously, I came to your business to figure out if I want to buy an Ooni pizza oven from you or a Big Green Egg grill from you. I want to see them operate. I want to talk to someone who KNOWS the details about them. The pros and cons.  How good is the pizza from each pizza oven/grill. I want to see how they operate. But you ALL don't even know what day you're doing what. 🤦‍♀️

Recommendation: Have PRODUCT COMPARISON DAYS so your potential customers can make a decision on which product they want to purchase from you. Set a date. Tell staff and have it in writing .... POSTED. Make sure you have a knowledgeable person doing the demos of each product. Advertise your demo days on Boerne Radio. It's a great way to introduce yourself to the community and probably get a...

I really wanted to support a local business, so I ordered the grill I wanted online with in-store pickup, expecting a smooth experience. When I arrived, I was given an open-box/display model—not what I expected, but I needed it that night, and they assured me all parts were included. The grill worked fine, so I let it go.

However, two weeks later the grill went on sale for $100 less. I returned to the store hoping for a simple price adjustment, but was told it had to be handled online. The online support team, unfortunately, insisted the item must be returned in “new-in-box” condition for any price match—clearly not possible since they gave me an open-box model to begin with. When I went back to the store, they said they couldn't help either.

So now I’m stuck in a loop where the store won’t do it, and the online team can’t. It's frustrating. I actually like this store and the staff and shopped their frequently, but it’s clear that there’s a serious disconnect between the in-store and online policies—and no one seems to really understand how returns or price adjustments are supposed to work. Sadly, this experience has made it hard for me to shop...

My wife and I came in today to purchase some lawn equipment. We explained our needs to the employee (who I wish I would have remembered his name!) and he was incredibly informative and told us exactly what we needed. He got us setup with some incredibly high quality STIHL tools such as a backpack leaf blower and a STIHL Kombisystem. He took the time to explain each piece of equipment, how they worked, safety practices, and maintenance. He made sure to help us register the warranty through STIHL in the store as well. In today’s world most retail experiences are very transactional, cold, and most associates are not knowledgeable. Today, the experience we had was profound. We left educated and felt a sense of pride knowing the tools we bought were American made, the highest quality, and a small business was supported. As a small business owner I can appreciate the time and effort it takes to run an operation like this one. Five star experience without a doubt! Will definitely be a...