Billy's Western Wear — Local services in Boerne

Prices - on par with other western stores in the area as well as those in San Antonio.

Boot selection - if you are looking for something unique and/or fashionable, this is THE place for you. Seriously, they have QUITE an interesting selection.

Shopping experience - unfortunately, VERY claustrophobic. A very large store but they have so much stuff crammed in here that it is difficult to navigate and even squeeze between the clothing racks. I didn't try on any boots, but there just didn't even seem to be a lot of space to sit and try different pairs/sizes and walk around. The staff didn't seem to be very professional or helpful either. We were there on a Saturday evening between 5p and 6p sometime and I counted 5 staff members. Only one of them was walking around the store working and available for questions. The other 4 were literally hanging around the cash register area gossiping, playing around, etc. We were there for at least 30 minutes and this went on the whole time.

Y'all have a good concept going on, just fix these two items and you'll get 5 SOLID...

I have never tried so hard to spend so much money on boots with a company that seems not interested in selling boots. I ordered two pairs of Anderson bean exotic boots in person with Clay who’s job title is “boot manager” for our family photos. He said the boots would arrive in a week and he would call. Did not hear from him after almost two weeks. I gave him a call and he stated he did not know anything my order but would give me a call back to get everything worked out. Again I did not receive a call back. I called again three days later and talked with store manager about situation and if she could still get the boots before our families photos. She said without doubt Clay would contact me the following morning. It is now three days later and still no contact…. I have been more than patient up till now. Spent weeks trying to get boots that were confirmed to be arriving in one week from date of order. Our family pictures are now two days away....

I wouldn't give one star but I wanted to share my HORRIBLE experience!

On Thursday, 3 days ago, I bought my daughter a pair of boots and belt. On Sunday I returned to exchange boots for smaller size. The woman said the boots looked worn...they still have a tag and stickers on them! And she refused to exchange. I will NEVER return to this store. Unless you are a city person, they don't want the business of true country, farm and ranch folk in here. That short woman was rude from the moment we walked in. I just wanted a pair of boots that fit my child. Btw...I wear a 6 my daughter wears a 9 so there is NO WAY these boots were worn. Shame on shiesty and fake business practices like this.

Boot Barn has better prices and managers are much more willing to keep customers happy....