Ashley Store — Local services in Bolingbrook

Would rate zero stars if I could. If you love a store with no return policy or respect for their customers, you'll love this store. Bought a bedroom set from this location. The 20 year old sales person was young and inexperienced. She didn't know how to read the store's own misleading sign that showed a set price with a list of items, but all of the items were not included in that price which makes zero sense and is a terrible way to try and scam your customers, but my husband liked the set enough that we still bought it. It was delivered 3 days later, and 3 out of the 4 pieces arrived damage, however I didn't see it until an hour after the delivery men left and they scratched my hard wood flooring, I called multiple times to multiple numbers and took forever to get through - after my poor experience from the time we spoke to the sales woman to the time it was delivered and poorly assembled and damaged, I just wanted a refund. One way or another I got through to the store manager Jenna who promised me three calls back after about a dozen times trying to reach her in a 2 week period - not one was returned. Funny for a situation like mine that she claimed is so rare, my satisfaction or at the very least picking up a phone didn't matter to her. I had asked during one of the calls to speak to someone above her and she said she was the only person I could talk to. My last phone call with her, she urged me not to keep calling because she's got this and she will take care of it, to which I replied that my situation isn't important enough for anyone else to follow up with me on it, so that is why I called so many times and why I have to waste my time explaining how my hard earned money that I spent at this poor excuse of a store is important to me - but here we are over 2 weeks later and she never returned the call that she was supposed to return within 3 hours (according to her).

I went on here and saw the email address that a person kept leaving on the bad reviews on here, reached out and was able to get a hold of corporate who couldn't do anything different for me besides actually return a phone call. They offered to replace the set, give me a store credit, and refund the delivery; but as I stated, after my poor experience, I just wanted my money back.

They don't allow refunds after the item is delivered (you can request a refund before you receive a product which basically is if you change your mind, not because the company and the product failed all of your expectations when you received the product) no way, no how, no matter how much money you spend, you aren't a valued customer to them, you're just a dollar sign walking in the door. Oh and if you check the online store, most items are less money (but the store won't match the prices though) and they actually have a refund policy, (so much for consistency in the company) like most places that value and respect their customers - not that I condone buying from this company as a whole, but if you are going to, at least do yourself a favor.

I'm stuck with my bedroom set, and learned a valuable lesson to never shop here again. Thank goodness we didn't buy the couch we were...

Still waiting for our order. Initially we had a great experience ordering, they matched the price of the rug we really liked. The problem was it was 3 weeks back ordered. Despite being back ordered we didn't mind waiting since we were still renovating our house, 1 month wait time not to bad, Right?! . 1-2 months came by, still okay. 5-6 months waiting... REALLY annoyed. I have been calling the warehouse number/customer care number and given me multiple dates that kept on being moved 1-2 months ahead for I don't know what reason. The store was not a help to, called multiple times and stated the issue, gave us dates and same thing, the date arrived and no RUG. Finally we went to see the store manager ( Rhonda) and ask why the delivery dates have been moved several times despite the rug was available On their site. She stated it was a not unusual for back orders to be this long! She offered if we wanted the rug in the show room but we declined since she said the rug will arrive 12/12/16 ~ 3 weeks by the time we meet with her. I didn't mind waiting as long as it will came finally. LAST STRAW, I called today and the agent said it was moved 2 days from now. SO here is my review. Worst customer care. Don't sell back ordered items if you can not keep up with sales or if you give a delivery date make sure you DELIVER and not let a customer wait 6 months for a item.

**Update regarding my recent review. Called today 12/14/16, since the guy whom I talked 2 days ago (12/12/16) stated my rug will arrive today. BS! My husband called and seemed like nobody knows whats going on. The girl who picked up the phone stated the rug arrived and then stated we will call back regarding the delivery. After ~ 15-20 mins, another girl called and stated the rug will actually came on January 3, 2017!!!!! since the rug was so popular the item is not available thus the delivery have been moved ( AGAIN)! They kept our money with no interest for 6 months! We then decided to cancel the order, there is no sense to keep waiting for a rug that will never arrive! We researched online and we found the exact RUG down to the color with another store!!! We ordered with Free delivery and was available for shipping already. We felt the store intentionally did not want us to have the rug since we got the rug in a very low price way below their sale price that why they kept bumping our dates until I guess we back out. The Rug is available by the way in their website for some time now , which I don't understand why let a paying customer wait. We will never enter Ashley store again! Suggesting to all buyers to Research online and you will find actually the same items Ashley is selling with lower prices online.. And for the store, please be honest and don't sell back ordered items if you can't fulfill the orders. Respect your customers time. Time is precious and finding stuff for furnishing a home...

Extremely sleazy and unprofessional. Absolutely avoid this store! Why? Read below.

After looking at furniture in December I decided to purchase a bedroom set the following day-everything seemed ok up to this point. I was out of town and asked if I could complete the sales order over the phone. Eventually they agreed to process the transaction over the phone which ended up taking more than an hour of time to complete (red flag #1). Upon processing the transaction I was informed the price would be $100 more than I was quoted in the store because sales rep Joyce entered something incorrectly (red flag #2). I understand mistakes can happen so simply paid the difference and accepted a delivery date in two weeks.

At first delivery date my bedroom set arrived and I was informed they shipped three side boards and no footboard so I was left sleeping on an unstable bedframe for two weeks until they could deliver the footboard and screw together the frame. (red flag #3) Again understanding mistakes can happen I asked to have the delivery fee credited back to me and was told to call the store which I did with no response. (red flag #4)

Prior to delivery date two I called the customer service line to ensure the missing supports under that mattress were delivered with the missing footboardfootboard-I was ensured they would be delivered. On delivery date two the footboard arrived with no supports and no record that I spent 45 minutes on the phone the week prior to ensure things were delivered correctly. (red flag #5) I was told by customer service they would overnight the missing hardware and I asked to speak with a supervisor with no call back. (red flag #6)

I called the store again multiple times and left multiple messages again the following day, again with no call back (red flag #7). I was also informed the next day the hardware would take 2-4 weeks to arrive because it comes from the factory. (red flag #8) I now have a third delivery date scheduled and this purchase has cost more in lost time than I paid for the bedroom set. I also am sleeping on an unsafe bed.

I'm sharing this experience to help others avoid a similar situation, my advice is to stay far away from this bottom tier store with zero customer service and no accountability.

I'll update this review after...