CAVA — Restaurant in Bolingbrook

I almost never submit a review - but this place deserves it!!

I have a gluten allergy and so I used the website to look up allergy information for each of the components at cava. When I placed my order, I mistakenly chose falafel which is not gluten-free per the restaurant’s website when I really wanted the steak (I knew it was safe to eat from the same list on the website). When I arrived to pick up my food, I realized my error! I spoke with the manager and apologize for the incorrect order that I had placed. With so much ease and displaying no displeasure at all, the manager not only gave me a new order with the correct protein, but also gave us the bowl with the falafel that was ordered. He also did not ask that I pay the difference between the steak option and the falafel option. I completely appreciate how generous and kind the manager was. Especially when it comes to my allergy, sometimes it can be tricky ordering and even though I’ve been gluten free for over ten years, I still make silly mistakes occasionally - the fact that the manager went out of his way to help when the error was not there’s was honestly very endearing to me. AND the food was amazing too! Not only will I be telling all of friends and family about Cava, I also will...

Must try: Honey Chicken with fire roasted corn Don't Try: Steak Tldr: High-quality toppings but under-seasoned proteins and rice. Price worth it?: If you care about high-quality toppings with variety, it's worth it. If you're looking for a typical "all things considered" Mediterranean food bowl experience, not worth it. Full Review: Since they just opened, I won't give this place too much grief. So I will give them props for serving a variety of toppings with good quality behind them. However, the main protein (I had steak) and rice were under seasoned. I tried the honey chicken as well, and that was pretty decent - for first-time goers here, I would recommend starting with the harissa honey chicken. Make sure to add Skhug (green sauce) and fire roasted corn. I might give it a couple of months before coming back here so they can settle in a bit for opening a new location. They clearly have the potential to be a good spot, and I really hope for them that's the case so I can change my review. At their current state I would say they are better than some, but not better than most...

Do not order take out from here! Waited for almost 2 hours for a to go order and then ended up canceling because I could not wait anymore. There was a large group of people waiting for their food waiting even longer than me. There is no organization.. people were coming in and saying they just ordered their food and were surprised theirs was ready after 40 minutes when people were waiting for theirs for hours. The app has no cancellation option so I had to ask for the manager and then wait another 20 minutes then had to ask for the manager again because they never went and got him the first time so I could get a refund. I would recommend just going in and waiting in line it seemed like that was much faster to get your food but because I had already paid 50$ I didn’t want to pay another 50 just to get it quicker. There were about 12 people waiting for their orders yet only about 3 bags on the counter seemed like they were taking about 15-20 minutes just to put...