Capital Pawn - Bonita Springs — Local services in Bonita Springs

So I visited this place after reading multiple reviews and boy, are we sure y’all are reviewing the correct location? Either that or the reviews are fake, which may not be too far from the truth considering often times people can’t be bothered with deleting their personal information off of their phones,computers and any other device that you may be selling or pawning to them. Therefor you give them your email and password that is associated with that device. Just read the reviews. They are fake. They’re written with way too much detail in example names of employees and etc. anyway on to my experience. The customer service here is terrible. There was 3 employees at the time, 2 men and a woman. She may have been the worst out of the 3. Her sarcastic attitude is very telling of the way they treat customers in there. There was a black guy selling a fire arm and one of the men there made a racist joke he said and I qoute “Let me wipe my finger prints off because you never know what he did with it” so moving on, the product I was pawning was a very expensive electronic. Originally priced at over $600 obviously I know I’m not going to get offered anywhere near that price, but to be literally offered less than $60 for it is a literal joke. The funny thing is that they have the same item there, well actually an older model with less features and power selling for $150. When I asked the woman taking care of me how that was even possible she couldn’t come up with an excuse and just pulled random words out of thin air in order to make excuses as to why that was even possible. This place is a complete rip off and not worth the waste of time even going in there. Another thing they’re selling a Nintendo DS Pokémon edition for $125, when the retail price for a brand new one is $79.99 tell me how that even makes sense?! Lol this place is a joke. Like I said The customer service is terrible. They will treat you like you’re below them just because you’re in there asking for help. Skip this place and don’t listen to the “positive “ reviews I can guarantee you that most of them are 100% fake. Just read the response one of their employees left to the 1 recent negative review they received in the last 3 months, does that seem...

I bought a Dewalt drill from them last Friday. They assured me that it worked. I took it to the job site and the clutch in it slipped so bad it did not work. I brought it back and Casey that works there said that they will not even give me credit even though I had my receipt. He lied and said that they test everything they sell. If they tested it they would have seen that it didn’t work. I then told him that they are selling junk and that was a shady business practice. I gave him one more chance to right his wrong decision or I would let potential customers know of Capital Pawn selling non working power tools. He said go ahead and do it. Having millions of review readers as a local guide I recommend that no one buys from this Capital Pawn store as they do not care if they sell junk and they do not stand behind the items...

Staff was rude, uninformed, but most importantly, dishonest. One thing is to be a reselling business in which you buy at a fraction of retail cost, but this person tried to convince me that 'sold listings' on eBay are items still not sold, parked and waiting for a customer. Moreover, tried to convince me that 'best offers' were discounts suggested by the sellers because they could not get a fair price. eBay is not retail cost if you look at 'sold' listings, that is the individual merchant cost. Being uninformed on certain items will always be okay, but trying to buy an item for less by showing misleading information to an informed collector is a behavior that should be not tolerated by any customer and that gives the customer the responsibility...