Florida Leather Gallery — Local services in Bonita Springs

While there are some quality products at this store, you should be very cautious about buying anything from the Natuzzi Editions line. Natuzzi is a highly regarded Italian company. Natuzzi Editions, on the other hand, is made in China and is inferior to Natuzzi in almost every way. In our case, a power recliner mechanism broke after less than six months of use in our seasonal home. Unfortunately, it was more than a year after our original purchase so the manufacturer’s warranty was limited to parts only, and the store did nothing to assist us other than referring us to the third-party extended warranty we had purchased.

The warranty company’s response was not particularly prompt, and it took six months to get the necessary parts from China and complete the repair. Yes, COVID was a factor in the delay, but it still took six months! On top of that, the repaired mechanism just failed again which strongly suggests that it isn’t of the quality one would expect in a $5000 sofa. Will the re-repair take another six months?

Finally, the sofa is starting to sag in places. The foam cushions are not of the density or resiliency that we expected, and there’s no way to fix it. The cushions are permanently attached so the can’t be rotated to another spot, flipped over, or restuffed. We’ll be lucky if this sofa lasts five years. For $5000, that’s not good...

We’ve been shopping for new furniture for months. I saw Florida Leather Gallery, went in and was met by Laura. She was so knowledgeable, pleasant, and easy going. I immediately felt at home. She spent at least a half hour asking me questions about my needs. She showed me many different options and the pros and cons of each. I rushed home, picked up my boyfriend and we headed back to FLG. I knew this was the place! Laura spent another hour with us answering more questions. Bottom line, we bought a gorgeous beige leather sofa with two recliners on the ends, and two more occasional chairs. We had brought a sample of our new flooring so we could see the leather color against the floor pattern. We worked out delivery details as all items were currently available. We will have our new furniture well before Christmas! I’m confident we will be back for more furniture later! Laura is the reason we came back! Great...

We went furniture shopping over memorial day weekend, and Florida Leather Gallery was great. Although we did not end up purchasing a couch here, the service was top notch. The guy that we worked with was extremely professional, and knew exactly what he was talking about. He was extremely nice and knowledgeable, but at the same time was not overly pushy, like we experienced at many other furniture stores, which was saying a lot because we had been to approximately 10 over the weekend. Although it didn’t work out for us to purchase our couch here, I would highly recommend checking them out. They had a huge selection, the store was impeccably clean, staff were prompt, but at the same time did not follow you around and gave you time to look on your own. Thank you so much Florida Leather Gallery for your professionalism. We appreciate...