KAY Jewelers — Local services in Bossier City

The staff has bar across the board for a perfect customer experience; from the moment I reached out with a brief inquiry, was responsive, extremely knowledgeable, not only about the rings itself, but in walking me through the entire process on what would be done and when it would be back. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I had Comenity Bank card with an extremely high limit and just received a new card in the mail. I verified the amount and activated the card. I went to make my purchase and it did not go though. It was verified that I had the open balance to use. When I spoke to the "yahoo's" at Comenity Bank they stated that since I had not used my card I was on a hold status. I proceeded to ask them to open it back up I was making a large purchase. They would not. I used the card just three years ago on another large purchase. They wanted to run my credit again before they opened my card up again. Needless to say I said no and paid in cash. They are rude, and missing out on large purchase buyers by putting...

If I could give a negative star, I would. I purchased a wedding ring for my fiance from here, along with the protection plan for free sizing, etc. I went into the store to have it re-sized and was told it could not be resized (tungsten) but was not told that when I ordered it online. The lady in the store says "That's why we tell our customers to not shop online, come into the store." I was given the run-around and told they'd make it right. Fast forward a week, they called and said there was nothing they could do, I'm out $350. They suggest I purchase another ring. I contacted customer service, who told me that they couldn't work it out with the store, so they would escalate it to the District Manager and get back to me. Fast forward 3 weeks and I can't get an answer back from them. My biggest regret is that my fiance also purchased my $4000 engagement and wedding ring from them as well. I wouldn't give them another dime of my money. Years ago this used to be a wonderful company, but I tell everyone that I know about my experience...do not shop with...

My fiance and I had the most wonderful experience shopping here for my wedding/bridal set! Lyndie(I can't remember how to spell her name. I'm sorry) was so sweet and helpful throughout this whole process! She helped us get my dream ring in our budget! We currently live in West Monroe but we often travel to the area for family. Between our first visit and the last the process took roughly three or so weeks. The first we went in and looked around and the ring I wanted was just out of our budget. she then told us about the semi annual sale and if we waited until then it would fall under our budget! The second week is when I went back to officially purchase it and get it sent off for resizing! She remembered who I was each time I stepped foot in the store and it made me feel special and for that I thank you...