Chick-fil-A — Restaurant in Bossier City

This place is obviously overwhelmed.

The positives are the same as other Chick-fil-A locations- good food, employees that you can tell were at least instructed to be helpful (even if many of them are too inexperienced to do so well), decent menu selection, and better than average order accuracy.

Chick-fil-A is pretty much the only fast food I'll eat due to the abysmal service, sloppy food preparation, and incorrect or missing items prevalent at the other franchises/chains in the area. So I used to go here a lot.

But the recent remodel has made trying to go here more of a hassle than it's usually worth. I prefer to order in the app. At the neighboring Chick-fil-A, this actually speeds up the pickup process. Not so in Bossier.

Here, you are shunted into a communal line with the on-site orders and then have to wait for an overwhelmed kid to conduct entrance interviews on every car to make sure they know which lane to go to.

The last time I was there, the lanes around the building were empty except for one car ordering and one car waiting. This wasn't because there were no customers- we were in a long, awkward line out in the shared parking lot because the kid with traffic duty was off somewhere else and had stopped directing people several minutes prior. So all the drivers just just sat there and did nothing.

Even if you avoid that pitfall, App orders are then placed in the left lane, trapping them inside the lane of on-sites and making it harder to exit. At best, it takes just as long as not using the app.

It's strange that they did all of that remodeling and added numerous QR code signs and a devoted app lane and so forth without actually providing any incentive to use the app. It's worse now all around, as all of the driver interviews and code scanning and such actually slow down the process.

Anyway, I'll probably go there once in a while, but not nearly as...

I brought my son here for the arts and crafts night and he had a blast! We stayed to dine in after he finished the activity and I am so glad that we did. The indoor playground is very convenient and is a great way to let your child(ren) burn off energy without any additional costs. We went around 5 pm, which is one of the peak traffic times for Airline Drive. The restaurant itself was also extremely busy from the time we got there up until about 7:30 when we left. However, CFA flows well under pressure. I placed an order for my son (grilled chicken kids meal) then a few minutes later went back to the counter to order an adult grilled chicken meal for myself and both were brought to the table hot and fresh. Also, in a timely manner, especially under the circumstances of the hustle and bustle of the restaurant. It was PACKED. There were plenty of times where there wasn’t any seating for families to dine in but everyone comes and goes rather quickly so it works out. I will say, they should definitely consider adding at least one more table (with 4 chairs) in front of the play area. The space is there and it would definitely be helpful.

Nevertheless, I enjoyed watching my son happy and playful and I am so glad that we went. It’s also a plus watching workers enjoy their job, coworkers and happily serving customers. The atmosphere at CFA...

Always a good meal, this location, in Bossier City, is missing a few touches that were found in the Austin location. Overall a pleasant experience

EDIT: Sometimes you grow to big and not care any longer. That's what the quality feels like with this location. My original review said "missing a few touches" vs what is found back home in Austin. Recently I was reminded of this, I stopped in just shy of 10:30 and couldn't order lunch, so I opted for a spicey biscuit sandwich. Not on the menu for THIS location, nor was other items I asked for, instead I ended up with a dry, falling apart, over salted chicken biscuit after waiting in line for 10 minutes. The peppermint shake was good, that I got by luck after being told "we might not be able to offer that (at 10:20 am). I should of gone to Whataburger but I already invested 10 minutes and there were cars in front of me so I'm trapped.

I actually called HQ and the reply from this location was literally a general "sorry, hope to see you again", cause they're to big to fail and not what Chick Fil A used to be. I'll never go to to this location, or really any Chick Fil A again, I can't trust their quality any longer, and $10 dollars is a lot these days. Sorry, Bossier City location ruined my decades as a...