Best Buy — Local services in Bossier City

If corporate doesn't make a change in management at this store, it will be closed within a few years. I have purchased numerous products from Best Buy over the years, many from this store. Over the past year this store has really gone down. Unable to find store employees or if you do they are unable to assist you. I tracked down the store manager and forced his hand to help me because my computer just crashed and I needed one immediately. They didn't have any of the computers instock that online said they did, so after I searched their app, I found one in the Shreveport store. He told me that we could purchase it at the Bossier store and drive over to the Shreveport store and pick it up. We immediately left the Bossier store and drive straight to the Shreveport store. By the time we arrived at the Shreveport store they had closed 15 minutes prior to our arrival, even though the Bossier store manager said that they wouldn't close for another hour. The associates at the Shreveport store saw us there and came out to ask if there was a problem. They contacted the on duty manager who very kindly let my wife into the store to pick up the computer we just purchased. Fast forward one month later, as stated I purchase a lot of big ticket items from BB, we walk into the Bossier store and the store manager was walking from the back of the store to the front when he looked up and saw me about 25 feet away his expression changed and immediately did a 180 and started back to the rear of the store. Guess what again, that time no one even attempted to assist me or the other 4 patrons looking for help. I left and swore that I was finished with BB and would carry all my business somewhere else. My wife convinced we to drive over to the Shreveport store and get the what I was looking for, so I did. I must say that it has been a pleasure working with the Shreveport store but it is ~45 minutes farther to drive from my house, and I stopped going to Shreveport unless absolutely necessary. Due to VERY POOR management at the Bossier store I have carried my business to another another company. With all this being said, my wife stopped by the Bossier store yet again, today to pick up a few items for a family members birthday. She regrettably reported back the the service is horrendous and they have nothing in stock. She then drove over to the Shreveport store, again 45 minutes one way farther, and said that they were an absolute pleasure to work with. Best Buy, if you are reading this and the other reviews on here you will see that an immediate change in management is needed in this store or it will be one of the next you will have to shut down due to...

Short version: DO NOT TRUST GEEK SQUAD REPAIRS. JUST DON’T. They’re a bunch of clowns at all levels. If you do use their services, stay on them and call every few days. If you trust that they’ll keep their word (like I did) you’ll slip through the cracks, get the runaround, and leave a 1 star review of your own.

Long version: I brought my $600 HP laptop in because this location is the nearest HP authorized service center. My laptop had a broken screen and damaged shell. They quoted $150-$250 for repairs with a 2-3 week turnaround. I agree and drop it off. Two weeks later I get an email quoting $624 for repairs because the motherboard was broken (more than the laptop cost). I know the motherboard was not broken at drop off as I used this laptop (with external monitor) to take a proctored final exam the evening before I sent it out. I told them so, and they knocked repairs down to $457, still 2-3x what I was quoted and enough to by a the same laptop specs with a cheaper processor.

I’m a student without that kind of cash, so I declined repairs and asked them to send it back. I planned to continue my external monitor setup. They told me my store (this location) would contact me when it’s ready. Radio silence. A week or so later I log in and check my status. Online says “ready for pickup.” Great! Because I hadn’t heard from the store, I call corporate customer service to double check. They confirm it is ready to go and schedule me a pickup appt with Geek Squad in Bossier for the following day. Next morning, I get a call from the Bossier store. Laptop is not there, so they cancel my appointment. They explain that the repair center had to mark my ticket as complete in order to make a new ticket for the discharge. I ask why I wasn’t notified of the new ticket. They say it’s an oopsie by the repair center and promise to call me when it arrives. A few weeks pass with no news. I emailed the repair team asking when it’ll be back at my store, since they’re the ones who sent it. 2 days later, they reply and said the store will call me in 2-3 business days. It’s been crickets ever since.

Now today is my first day of summer break, I’ve got time to hound them as I should have been doing this whole time. So, Best Buy in Bossier. Where’s my call?? Where’s my laptop?? Why does Geek Squad make so many errors?? It shouldn’t be that hard to send me an email or leave a voicemail. Heck I think I gave you my home address too. Send a postcard. ANYTHING.

I literally just want my broken laptop back....

Taron the shift supervisor has to be the rudest and most unprofessional manager on duty I have ever met. My husband and I came in, purchased an open box tv sealed with Best Buy’s guarantee to be in “excellent” condition. Granted we forgot to ask them to check the tv before we left but we have had such wonderful experiences in the past with their open box policy we didn’t think much of it. As soon as we got home we took it out of the box, set it up, and turned it on we noticed all around the edges of the screen that it was busted. Immediately my husband called Best Buy’s customer service line and they apologized profusely and they told us this is a issue they have been having at all their locations and that told us as long as we return the item in 15 days we could be issued an exchange or refund. Immediately we boxed the T.V back up and brought it back to the store within maybe about a 4 hour time span from the moment we bought it. We took it up to the geek squad counter explained everything including the exact time we spoke to the customer service line and showed them our receipt. Taron the manager was immediately insinuating that we had to have damaged it because of fingerprints around the edge. I’m sorry? It’s an open box T.V for starters, not to mention how are we SUPPOSED to get the tv out of the box unless we use our hands? He told us that because it’s a smaller T.V he would do an exchange but had the snarkiest attitude and couldn’t even be bothered to assist us in looking for another exchange nor did he even offer to find someone else to assist us. He stood up at the front of the store and chatted with 3 other employees while we tried to find something comparable. The only reason I gave this store 2 stars is because of Carrington. She saw us looking at the T.Vs and came over offering her help. She was the BEST! She absolutely knows her products and inventory, as well as what T.V’s were on sale! She found us a BRAND NEW T.V for the same price just 3 inches smaller. She was professional and efficient and has the sweetest personality. She totally saved us when we were in a bind.

My husband and I used to love Best Buy and their deals but now we just don’t trust them. Thanks Taron. Best Buy you need more employees...