Blanchards Wines & Spirits - West Roxbury, MA — Local services in Boston

Excellent selection of wine and liquor, but terrible customer service. In particular the manager - Bridget Hurd. This location has an ID policy where every adult in a party must have an ID present. I understand the reasoning behind this policy, but I was not aware of it when I went in to purchase some wine. I didn't have my wallet with me (I'm 34) so I was planning to choose some wine and my husband was going to purchase it. When we approached the cash register with our toddler son, Bridget loudly and rudely announced that we would not be allowed to buy the wine since I didn't have my ID, even though my husband had his. This was announced so aggressively that other customers turned around to stare. My husband then decided to browse for some beer for himself. When he went to pay about 20 mins later, he was not allowed to purchase it since he was with me. Bridget didn't mention this when we started browsing, so we wasted about 20 mins looking at beer for no reason. Please be more clear and more polite about your policies. No need to raise your voice or...

I recently visited this store for the first time with three friends to purchase some seltzers. We are all over 21, and we completely understand being asked for identification. Unfortunately, the way our IDs were requested was quite rude and made us feel uncomfortable. During checkout, another cashier spoke to the cashier helping us in an extremely harsh tone, loudly instructing them to check everyone’s ID. While I appreciate the need to follow the law, the manner in which it was handled was unnecessarily unpleasant. This experience left us feeling unwelcome, and I’m unsure if I...

Very good selection of ales, and I was impressed with their wines as well, which are selected with great expertise. I’ve found some wines that taste twice their price, but are still affordable.

Blanchard’s is also wonderfully accommodating those who don’t drink alcohol. The “shrubs” they turned me on to for an adult-feeling, complex, and still tasty cocktail are fabulous to be able to serve my friends who prefer or need that, instead of whatever I’m mixing for those who do drink.

Overall, a good choice, when preparing for company, or to wet one’s...