Johnny Was — Local services in Boston

Worst customer service ever experienced online. And there’s no official company web site to post reviews to, so posting here. A dress ordered on 9/24 has failed to deliver after more than 2 weeks. It took 1 full week just to get this product to the shipper. Then the delivery date kept changing. The most recent tracking indicates delivery 3 WEEKS from my order date! Sadly, this is not the first or fourth such experience with Johnny Was. Customer Service at Johnny Was does not exist: phone calls go unanswered, reps have no accountability and no authority to do anything. My email STILL has NO response to my delivery dilemma. This is a horrible business to deal with: 1) Product is hit or miss regarding quality and size; 2) The cost is exceptionally high; 3) There is no customer Service to help at all or in any meaningful way; 4) Return policies are limited and inflexible; 5) Brick & mortar stores do not carry most of the items, so you are unable to try or see an item before buying it, and then you cannot return it if it is a sale item; 6) Overall customer experience with this business is dismal. Highly recommend...

Worst customer service. Shop keeper offered more excuses to why they could not help than solutions. I received a scarf as a Christmas gift with all the original packaging and I wanted to exchange to another color. Without any discussion, I was told the company policies are very strict that without the original receipt they could not entertain any exchange. This is after Christmas, does the company never deal with exchanges? The fact was that the shop keeper’s attitude drives any customers away. I certainly will not want to shop with this company. It is a beautiful scarf, but it is a shame that I will not wear it because it is the wrong color. I questioned what is the company mission? Do customers...

Drove all the way in from worcester(45 mins away), paid 20$ to parkin garage Store was CLOSED at 5 pm even though its own website says open until 8. Called Phone number : mailbox is full.. no wonder in-store...