T-Mobile — Local services in Boston

Called in to check with the store that they have the “256GB iphone 15 pro in black color” in stock. They confirmed that they only have the black color. I said okay i’ll walk over and be there in 30 minutes. They said okay.

Walked over 30 mins later exactly and they said they only have the phone in blue and that they haven’t sold any 256GB today. They asked to see the phone number to make sure I called the right store and it was right. They asked around to see which associate I talked to and the lady next me to me said they didn’t pick up a phone call. I told the guy it was a woman I talked to. He said “shes the only one so im not sure..” but clearly I saw another woman associate there on the floor.

I have been a TMobile customer for almost 10 years and this experience was a really negative one.

If someone said they are going to walk 30 minutes over for a specific phone, they should have really checked to make sure they really do have the phone in stock. This was pure laziness/incompetence.

Saying “shes the only one” when there is another woman associate working on the floor feels like a quick way to just brush off the problem without having anyone taking any responsibility/accountability. A good company does not gaslight their loyal customer like this.

After all that, there was not a single apology. Not even a quick casual one like “so sorry about that!”

Overall, I am just very disappointed with this experience. I feel disrespected and ridiculed.

I was talking nicely the entire time. Did not raise my voice, but explained that I walked over 30 minutes for this because someone confirmed that they have the phone (in case a specific employee did set the phone aside for me).

Ps. Prior to walking over to this Tmobile, I walked to another location and also faced disappointment. I was at the other location yesterday and said i was interested in the 256GB iphone 15 pro in black and wanted to buy it asap. The associate there recommended that I upload all my data to icloud (which takes time so I would have to come in the next day to trade in and pick up the phone) and that I upgrade the plan for maximum trade-in values. I did exactly as I was advised. Went to the store today. And the guy said they only have all the iphones 15 pro in 128GB. In total, I walked an hour in Boston trying to get an Iphone from TMobile, and did...

Horrible experience

The agents there are rude, disrespectful, shout down on you and are confrontational.

I was asking about porting over to my friends account and the lady who was helping me gave me weird nonsensical promotions. At first I was surprised. They offered me a s22+ for $600 off if I ported over. That's fine. Then they asked me if I had a trade in to add. I said I had a google pixel 5. Then she offered me $600 again. So I asked is that $1200 in total promotions. She said it's max $600. At which I thought why would I give you my phone for free? She

I asked to talk a manager. So she got angry and rude and told me that they would make me wait until the store closes.

So I waited for another agent. 30 minutes later, I got some one else. This time the agent didn't offer a promo without trade in. He was speaking very loudly to me and almost shouting and showing no respect and patience for my questions.

Then I said forget the trade in, let's just go for a simple port in. Then he asked me for $35 for activation when I was bringing my own sim and number, and some other agent had offered it for free the last day. I protested and he said he can't do anything loudly. And then shouted 'is everything good?'

I left the store never to come...

My first time to activate a four-line Essentials plan with new phones in store, thinking it might be quicker. People there appeared to be nice, but irresponsible. The sale representative provided wrong information for things I was concerned: The promotion is supposed to be $600 off for each phone. Two of the four phones are Samsung S24. I checked online, wrong promotion was applied when I selected two Samsung phones. The sale representative asked me to ignore it and assured me that the highest promotion would be applied, which was not handled by the store though. That is absolutely WRONG. The same wrong promotion landed in my bill. What you see on T-Mobile's web is what you get as that is handled by the same backend service. Don't trust anything store says if it is different. A lot hassles trying to get is resolved by calling T-Mobile. I asked if there is any tax/fees. I was told there was none. That is also WRONG. Essentials plan does not include tax/fees. It is over $20 per month, which is not a small number. T-Mobile should really think how to hire/train the right store...