A grade A scam, ceilings leaking with filthy water. No heater in the heavy weights room and rusty hardware, but the best part is the broken heater in locker room, barely was able to change my clothes because of the freezing cold, impossible to shower or to use the Sauna. No signs that says broken heaters and freezing temps in the locker room. Nobody would even mention any of it before signing up. And great resolution by the management (oh we can refund you) You shouldn’t even charge me to begin with!!!
Continued… from aug 23rd 2025
A gym that belongs to the #1 hospital in the nation, is unable to purchase enough towels for everyone, (Towels shortage so you can use the same towel for the pool, jacuzzi and shower, use your clothes to dry off at this point) not sure how is the budget managed but for sure needs to...
Read moreThe Clubs at Charles River Park offer a well-rounded fitness experience with excellent facilities. The gym is equipped with modern machines and free weights, catering to all fitness levels. A wide range of group classes, from yoga to HIIT, ensures there’s something for everyone. The swimming pool is clean and ideal for both exercise and relaxation. Staff members are friendly, professional, and always ready to help. The atmosphere is welcoming and inclusive, making it a great place for anyone looking to stay active. Parking can be a bit challenging during peak times, but overall, it's a fantastic...
Read moreI don't often post reviews but I feel I must. I have had very pleasant experiences with most of the staff. The front desk girls are very professional, sweet and friendly like Ellen and Maren. They make you feel welcomed. But I have to say I was taking a Zumba class occasionally w Lynn and I have to say she doesn't represent you well. She's not very engaging. She is dismissive and can be rude. I stopped going to her class and it's still been on my mind ever since. I think she needs some better customer service skills. Another member had a similar experience and I just felt someone...
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