Courtyard by Marriott Boston Downtown/North Station — Hotel in Boston

Courtyard Boston Downtown North Station...

Clean hotel across the street from The TD Garden in Boston.

Booked it over the summer when we got tickets to go to a Michael Bublé concert on Aug. 24th. On the night of Aug 23 we messaged them via the app to let them know it was our wedding anniversary and we were coming to the city for the concert. They so kindly informed us that the concert had been postponed until Oct. 18th and helped us modify the stay dates.

We arrived about 1PM but a room wasn't ready so they took our phone number and held our bags and with recommendations from Anthony in the luggage room we went across the street to Tavern on the Square for a delicious lunch.

They had a large corner king upgraded room ready for us on the 5th floor at 330. We had a great view of the bridge and TD Garden and windows on two sides of room for extra light and city views.

Everything was clean and the bathroom was fully stocked with individual soaps and shampoo etc. Plus 3 sets of bath towels.

We selected the daily $10 welcome amenity to use at the Bistro or in the pantry. We got breakfast the first day. French toast for the Mr. And breakfast sandwich for myself. It was nothing to write home about but it was better than nothing to start our day. We appreciated that they were making hot breakfast. I've heard great things about the evening food but we had restaurant reservations elsewhere already so never ate there at dinner time.

When I called for an extra blanket at around 8pm the first night they delivered one fresh and hot from the dryer within 15 minutes. It was Heavenly!

All of the staff were super friendly. Anytime we stepped out and came back there was always someone greeting us with a welcome back.

Everybody was smiling and friendly and seemed to be happy with working there.

Will definitely stay again for our next event at the TD Garden venue since it's just 2 minutes walk and beats...

(See bottom paragraph for feedback on the Marriott customer service line- 0 star rating)

I stayed at the Courtyard Boston Downtown/North Station with my family of four (my husband, myself, our 7yo daughter and 2yo son) and had an amazing experience despite the fully booked hotel! Not once did I feel rushed at check in, check out, or during our storing and removing of our luggage from their secure area at the front desk. The hotel was kept clean even with three back to back days of concerts at the TD Garden located a few steps away. I felt very safe as the elevator would only work with a room key! Our room had a fabulous view and was very comfortable. The location is great with many restaurants nearby and public transportation readily available. We had pleasant interactions with front desk, multiple cafe/bar employees, house keeping in person and on the phone. Once the front desk checks you in and has the room key ready for you, they walk around to hand them personally and discuss the hotel face to face verses face to plexiglass- a very nice touch during these COVID times. I observed a conversation with a less than satisfied guest and the front desk employee was kind not only in words and tone, but body language and eye contact.

One thing I would say is do NOT contact the customer service call center. I was disrespected the entire call even during obvious distress. Not only was I spoken to abruptly with constant inconsiderate tone and words by the representative, I was met with the same disrespect from, who I assume was, the supervisor. I was transferred to her (the supervisor) when I asked to speak with someone at the front desk to get information regarding the exact options surrounding the hotel itself. I would suggest you bypass them completely no matter what location you will be staying at. Customer service should be compassionate employees like the...

I recently stayed here for five nights to attend a sports event. This hotel is the best place to stay if you are attending an event at TD Garden. Unfortunately, however, I encountered many issues during my stay. All the front desk staff were helpful and friendly. Thanks to Tommy, Micah, and Sara for your committed customer service. I least appreciated my interaction with the front office manager, Ms. Nashif. What struck me the most about what she said was, "We don't offer standard Marriott services, like water bottles, free breakfast or a lounge because we are franchised....!" I wish she were able to formulate a more positive message to guests who are staying for five nights... :( Unfortunately, the TV malfunctioned many times and had to call for service like 3 times. The LG TVs they purchased seem to have issues. You need to understand that being able to watch the missing part of the sports events (via TV and YouTube) is critical for enthusiastic fans!! Thanks to Hugo, who always appeared promptly and fixed issues...! Keurig machine malfunctioned very frequently and we were not able to drink coffee so many times. Thanks to Micah who offered free coffees downstairs! Poor Hugo who had to look into the Keurig issues multiple times.Perhaps, the hotel needs to invest in higher quality Keurig machine and TV? Lastly, Maclaise, our housekeeper, assigned on our floor did a great job. One day, she left me a blanket without being asked. I always have a hard time sleeping in a hotel room, but the blanket did the magic for me. Really grateful for her initiative and thoughtfulness. The quality of the non-managerial staff is good, but our experience was mixed. I still recommend this hotel if you are attending an event at...