Vans — Local services in Boston

Be careful buying shoes at this store! Their exchange/return policy is a joke. Worst shopping experience ever.

I purchased a pair of shoes a week ago (on weekend). It was a bit too small and caused a bruise on my heel. I couldn't return it on the same day because I was already too far away with my dating partner when the bruise bled. I literally had to change to another shoes I bought on the same day.

Now I have time this weekend to exchange them for a larger size. But the store manager declined my request by saying that the shoes are too worn to be donated?? They also suspected that I was wearing their shoes for the whole week before exchanging. Why should I keep wearing a pair of shoes that damaged my feet within miles of walking?? It sounds so absurd to me and these shoes are utterly of no use to me. Glad they were only $60 so I didn't lose too much. Never buy Vans again in my life.

EDIT: Added a less explicit photo of the damage. I probably should just...

I usually shop at the Vans store at South Shore Plaza but seeing that Newbury Street is much closer to me, I decided to go there last weekend. When I walked in, a male employee looked right at me as he stood in the middle of the sales floor and then looked the other way. A man walked in immediately after me and he not only looked his way but he walked over to the man, greeted him and asked if he needed any help. I enjoyed seeing the customer shoo him away with a nah I’m ok because here I was ready to spend my hard earned money in this store and I did need help because I came to buy not to look and I couldn’t even get a hello. I have a big family so I usually spend at least $200, depends on availability. But for me customer service is everything and Im all set with this location. I’m actually about to head to South Shore Plaza now so I can get what I didn’t...

Love the shoes - always a decent price with great selection - but they don't carry common sizes for all the designs. My son wears a 10.5, which is very common, but the first 3 shoes he wanted to try on, they didn't have them, which was strange. He did end up with shoes he loves, but I feel that maybe the inventory management can be a little more diligent. No point in having a great selection if the size you want in 3 different styles is out. So one star off for that (reluctantly).

However, the scarcity of sizes might just be due to the pandemic, so we'll cut them a break. Love the custom section and the up-and-coming designers. Especially love that Vans is and has always been bold enough to use fabrics other than leather and canvas in their sneakers (velvet, velour, corduroy, tweed, etc.). Still a great skater shoe, and a prime location in which...