Woodhouse Spa - Boulder — Local services in Boulder

I have had 2 experiences here… the first was amazing, the second was dismal. Both times I really splurged and got the 80 min hydrofacial. First time was with Allison and couldn’t have been better! She was thorough doing every possible thing I loved and also that my sensitive rosacea needed (hot stone, microdermabrasion (minimally), extractions, amazing massage, etc). When I wanted to go back, I called first as I had forgotten her name… the front desk told me I had been with xxxx (not Allison). So I booked the same service with this person. When I arrived I was greeted by someone I hadn’t met before and was surprised. She told me she knew I wanted who I had last time but this wasn’t the case (the front desk person had given me incorrect info). I was still optimistic. Sadly, definitely not the same experience. She basically spent about 55 of the 70 mins (she ended early) with what felt like strong sandpaper over exfoliating my poor sensitive face. :( she never did extractions and her massage was lackluster. Also, showers were out of service that day. So I left disheveled and actually had a few spots on my face that looked like rug burn (didn’t go away for 3 weeks)! I didn’t say anything upon checkout and the woman hadn’t even asked what I thought… also the esthetician was standing nearby so was uncomfortable to speak up. So I called as soon as I was home and talked to a manager. He apologized for the confusion, not the service, and said he would give me 20% off my next visit. After spending close to $400, I’m not planning on going back. He said he couldn’t refund me anything. Also, the next day they had a huge 20% off sale on gift cards so realized he really wasn’t doing anything to remedy this. Sadly, I will not be going back. After owning/running a biz for 7 years, that is not how you handle a client who you would like to...

The place is beautiful, the multiple front staff are welcoming and the robes and slippers are a nice touch! I enjoyed my massage and the rooms are nice. The only reasons for the 4 stars is I booked 80 min massages for my mom and I, and we got the exact same massage and she mentioned she got a hot towel under her neck and hot stones added for no cost. I would have loved to have had those in my massage! Especially as I was torn between a swedish and hot stone. When we asked the staff out front about this they said that the massage therapist are supposed to follow a certain protocol but sometimes stray and do their own thing. This clearly worked in my moms favor but as the one paying for it and left out it just didn't leave a good taste in my mouth. Especially after this being my first massage since covid started I really would have enjoyed the add on! Not sure if it just due to me looking younger( I am 30) and they didn't take me as seriously but as someone who used to get massages regularly and frequently went to the Four Seasons I was very excited to hopefully have Woodhouse be my go to. I would love to come back and work with another therapist but also would have loved the front staff to have given me a coupon or something for next time as they just stared at me as I was waiting for one of the five of them to make it right. Again its a beautiful place, but if you have people coming together make sure they get the same quality especially for $400+

Updated: never even got a call back or response. Will be going back to the Four Seasons where they clearly care.

Updated!

After chatting with the manager Gia, I was brought back in and had an amazing experience with Jenna. Thank you for...

The new Woodhouse in Boulder is simply amazing!! It is so clean, fresh, and beautiful everywhere you look. The locker room is immaculate, and the relaxation rooms are so lovely and quiet. There are 3! So, guests are really spread out.

The staff is wonderfully sweet from the moment you walk in the door. They are very attentive, making sure you have everything you need to be comfortable and relaxed.

The pedicure chairs are so nice, with so many options for reclining and massage. My nail tech, Kim, was one of the best I have ever had. She was so sweet and really had good attention to detail when applying my polish. I highly recommend her if wanting a nice, relaxing pedicure!

I previously received a hot stone massage as well. Woodhouse uses perfectly warmed Salt Stones which leave you feeling rejuvenated and wonderful! My massage therapist was very sweet and knowledgeable.

If you are looking for an amazing place to relax, this is the place. You WILL NOT be disappointed! I can't...