Appliance Discount Center — Local services in Bountiful

We are customers of long standing and have always had good experiences with ADC. We had an appliance repair gentleman around 2/27/23 to look at our dishwasher, bought from you (Maytag with a 10-year warranty), that developed a leak we were having trouble identifying. He did some things that ultimately did not solve the problem and charged us around $167. In fact, the leak grew worse. 3 days ago, we decided to get aggressive and see if we could determine ourselves where the leak was coming from. This was fairly easy once we pulled the kick panel off. We do not think ADC's repair guy bothered to run the dishwasher, but we tried running it empty and had an answer in less than 5 minutes. We videoed the leak and emailed the video to the address ADC gave us.

We have not yet heard from anyone from ADC. We figured with a video in hand, someone would at least call and say they got the vid and recognized the general area the leak was coming from (it looks like it's from a very specific part). If we had not called this morning, I doubt we would have heard because the best they could do was say our serviceman had left for the day (Friday) and would not be back until Monday. When at this rate, no one even then would have bothered to contact us. This is not acceptable. We're having to run our dishwasher with a cake plate under the leak so we can have clean dishes. This leak has affected the laminate flooring we have in the kitchen, and, while that's not their job, the longer this leak goes on, the worse that eventual repair will be. We'd like at least the feeling that ADC is taking this repair and its complete...

I was extremely disappointed with the quality of service I received. They had been highly recommended by several of my family members. Now, sadly, they have the lost our business entirely. I wont bore you with the tedious details of my experience, but I can tell you it was unpleasant. I understand the service industry. I also under mistakes are made and crap happens. However, my final straw, was when I had called several times to resolve the issues with my appliance, and was treated very poorly with an extreme lack of customer service each time. They insistently argued with me, were condescending, rude and uncaring. I spoke with 3 different people, and was treated the same way each time. Never once was a resolution suggested or any attempt at helping me with my appliance made. Im sure they are very knowledgeable and talented when it comes to appliances, but their CUSTOMER service is non existent.

You've...

I had called to have my washer looked at because it wasn't draining and someone came out and looked at it. He told me the water pump could be clogged or bad so said he could unclog it for $150 or if it turns out to be a bad pump it would be replaced for $280 parts and labor total! He said the part would be $130 and the labor would be $70-80?? I have found the part else where for $30 and to replace it would just need to be unscrewed and screwed back in that would take 5 mins?? I don't understand why labor would cost so much? On top of that I was charged $73 jus for them to have someone come out and look at it that took all of 10 mins and I live 3 mins away from their store!? I won't be going back again as they seem to highly over charge you...