Classy Chassis Beauty — Local services in Bountiful

I’ve been a Classy Chassis customer for 30 years and today I found out that my loyalty cost about $20. I bought a jar of hair gel for $20 before a trip. I opened the jar for the first time when we got to our destination. Obviously, the jar had been opened and used. There was no plastic protective top over the product and the product looked like it had been tampered with. I didn’t use it and planned to take it in for a return when we got home. When I went to return it I asked for Angie because she has known me for many years and I was betting that she would trust my integrity. When I showed her the jar she was adamant that whatever had happened to the product had not happened in the store. She said that obviously someone had gotten in to my luggage and tampered with my things. I think if that had happened I would have noticed. I offered that, while that might be possible, it seemed more likely to me that it had been tampered with in the store. I never buy from the front of a shelf - I always pick from the back. I asked if it could have been possible that someone opened the jar, stuck their finger in it then replaced it to the back to avoid immediate detection. She said, no, that’s not possible because they check every bottle and jar that they sell and they would not have sold a tampered product. Really?? Have you seen the inventory in this store?? You’re telling me that you can account for EVERY item’s purity in that store?? Obviously I don’t believe that. Ok, fine. I just wanted to know if I could get an exchange. Angie grudgingly made a point of saying that this company (Kenra) doesn’t accept returns and that she would have to absorb the cost but, she would use the jar as a sample. The retail cost was $23 so I’m guessing that the store’s cost was $10. Classy Chassis chose to insult a loyal customer, who has NEVER returned anything bought there, over $10. I always try to support locally owned businesses. I won’t support this one anymore.

ADDENDUM IN RESPONSE TO OWNER - CINDY Cindy, yes, I was given a replacement AFTER being told numerous times by Angie that in no way, shape or form could the product have been sold to me in a manner that it had been tampered with meaning that the onus was on me. No, I did not cause a scene. It was after I left the store that i started feeling like whatever I did caused the tampering. The store accepted no responsibility. Also, I left feeling like I’d asked a huge favor by asking for a replacement and that the cost of replacing it would be a significant financial loss caused by me. If I’d gone in the store, explained my situation and automatically been offered a new product, I would have left happy. But, that didn’t happen. I feel like I had to justify what had happened, all the while not being believed, and out of the goodness of her heart (yes, I advertised my business), I was offered a RARE replacement. PS, the opinion that the situation was portrayed as inaccurate is YOUR perception, not mine. Another example where you are STILL placing blame for any misgivings with me and absolving yourselves of any...

I bought a bottle of Pureology’s 1 liter Strength Cure Shampoo on July 9th that night I went to use some of the product and as soon as I took the cap off the bottle I noticed a few things that seemed off One- there were no safety seal, Two- was the smell (strong bad floral scent/overwhelming), Third- consistency was more like conditioner, Four- would not lather/suds on my hair or in a small bowl with water (it wouldn’t even fully dissolve in the water bowl), Five- My hair felt greasy after use. I went to return the product on July 12th (I live 30 minutes away so it’s hard to get there but I wanted to support a small business) when I started talking to Angie I told her I believed this product had gone bad she opened the cap, smelt it, then pushed it up said it looked normal and that I probably don’t know what this formula is like; I have been using Pureology’s Strength Cure line for years but I usually buy the box set and I have never had issues with those before. She then grabbed another bottle off the shelf and handed it to me and I thought all was well until I got home and went to use the replacement bottle which ended up with the same issues as the first. After receiving a second bad product I did some research to see if it was a bad lot but instead, I discovered something weird as the bottle said, “New Look” with the old saying on the bottle “serious color care”; In 2020 Pureology changed their bottles saying which is now “Professional Color Care”. Before I finally returned the replacement shampoo, I bought a brand new 1-liter bottle of Pureology’s Strength Cure Shampoo off the Pureology site to finally get a shampoo I could use. When I opened the box, I was surprised to find that the bottle’s label was different from the one I purchased from Classy Chassis as it had the new saying “Professional Color Care” and a safety seal; after opening the product smell was light/nice and look pearly. I took the replacement for a refund on July 19th again I tried to explain to Angie why I thought that both products were bad/different from the one I purchased off Pureology’s website, and she again proceeded to tell me it was fine, you just aren’t used to this formula, having it in my hot car could have done something; she refunded the purchase but was confused as why I was still unhappy about them selling bad product after the refund. My issue is that she didn’t even try to see if it was bad and then put it back on the shelf to resell the bad product which got me wondering how they track the products in the store without scanning when purchased, returned, or refunded, they always have to put in the cost by hand and a lot of the products that aren’t bought as much have dust layers. The only reason I can think a business is doing this is they buy from another seller other than Pureology (Diversion), they don’t check/care enough if products are bad, or they classify themselves as a Salon to brands instead of a Discount Beauty...

This company will go above and beyond for each customer. I had to drive a little bit to get to the store and it was 430. They close at five, and I knew I was gonna get there probably at 515 .. I called, and they said that they would wait. The owner of the store is hands down so sweet. This store will always be a part of the community.And the beauty community here in bountiful. The customer service is hands down the best. And each of the workers, there is very knowledgeable. If one doesn't know something, the other one does. They will greet you the moment you walk in. Even though i'm not really fond of that, because a lot of people don't like to talk, but that's not the point haha they are good at what they do. I will always return here for the things that I need for my hair or face. They do accept military discount here. They also give a discount for...