So.... the work itself was good, but I'm very dissatisfied with the dishonesty of the store salesperson. My husband bought me a bracelet, and we found out it's too big so we came to the store to make it shorter. The salesman asked $10 for it, even though my husband bought the bracelet from him the day before. In addition, I asked him to fix my golden necklace that broke, which he asked $20 for. So far I agreed to pay him $30 - and I wouldn't write this review unless what followed... the guy said he doesnt take American Express, and asked me to pay cash when I come back to pick up the jewelry in a few hours. My husband came to pick them up 3 hours later, and the person argued that the price is $40 and that "your wife agreed" which is a lie - I agreed for $30. My husband paid the $40 after the guy didn't agree to give back the jewelry for $30. I find it important to mention that the job itself was good, the problem was that this guy is dishonest, I am very disappointed and will not...
Read moreDO NOT GO HERE!!!!!!!!!!!!!!! This place is very very shady. Horrible customer service and the Mike guy is rude. I don’t know how they have been in business this long. I purchased a letter “A” pendant with diamonds and I kid you not I paid almost $900 for there to be like 8 diamonds that you can barely see. He didn’t care that I didn’t like it , he got his money, and was not trying to help me fix or let me exchange because this is a “custom piece”. Your better off purchasing something from Claire’s than coming here. Save your money they are super overpriced for no reason. I learned my lesson. This was also my first time purchasing something and I regret coming here because they made my...
Read moreSo this was my first time going to M&R Jewels. They removed 6 links from my new gold bracket I had just bought elsewhere. They were very patient with me as I had to have them keep removing links to make sure the bracket was the fit that I liked. The price was very reasonable and it only took about 20 min. Then they gave me a great deal on a new 14k gold charm for my chain! They were very polite and provided great customer service. After everything was said and done they also gave me a business card with a discount for the next time I got there! I highly recommend going to them for anything jewelry related. I definitely plan on going back for my future...
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