Meltini — Local services in Boynton Beach

I would not recommend Meltini for any remodel based on our project with them. Horrible communication, abandonment of the project at points, faulty material problems, a never present GC, and improper work. While we are happy with the end product, the process was a nightmare due to problems with Meltini.

We were given a timeline of 5-6 weeks starting the last week of October 2020 and ending in the middle of December. We ordered our cabinets in September as this was taking up to 6 weeks for delivery due to COVID. Our project wasn’t completed until June of the following year. Our 6 week project took close to 8 months to complete. There were weeks, including the ENTIRE month of January, where nobody from the company came out to perform/continue work. Half completed drywall, electrical projects, and repairs for damage they caused sat for months. We have a toddler and this left us without a complete kitchen for over half a year, when we had made arrangements to live off-site for 2 months.

Issues we experienced: First and foremost our brand new Quartz countertops cracked twice within the first 30 days they were installed. The company repaired the countertops after the first crack, which was a bit ridiculous, they should have been replaced. After the counter cracked the 2nd time about 2 weeks later, we had to demand they replace that section. After the section was replaced the company left an unfinished seam and damaged the portion of the cabinets that had been installed- we had to demand both be repaired.

It took over 6 months to get all of our cabinets in. This includes waiting the 6 week period 3 times as the cabinets would come in with mismatching styles and colors.

We had a 3 foot long hole in our wall under a countertop that we had demand be repaired. Yes, a 3 foot wide hole in our wall, which was part of their remodel- we had to fight with them to repair.

There was little-to-no communication between the designer, GC, and workmen. A design would be changed as the project evolved (more on that later) and the workmen would begin the old design 2-3 weeks later. We would had to remind contractors that THEIR designer had changed things. This would cause additional delays as the new work would have to be demo’d before the correct work could begin. The problem was most likely that the GC would never come to the project. We would be told that the GC was at our house or had been at our house- when it was clear he hadn’t been as we were there and nobody else was.

Early in the project a pipe was found in one of the walls being removed. The pipe wasn’t in our building plans so it wasn’t something Meltini could predict. However, the only solution they could provide was to rebuild the wall they demolished around the pipe. Which meant we still had to pay for the demo and now had to pay for the new wall- which we wanted removed and was a major part of our remodel. We had hired a tile company separately. Our tiler was working while Meltini was advising the only option was to rebuild the wall. After the Meltini employee left our tiler approached us and advised that the pipe wasn’t a real water pipe but was a vent pipe and could easily be re-routed. After advising Meltini of this we were told “oh yeah that makes sense.” Our tiler installer was able to solve a problem that the Meltini GC couldn’t.

Open electrical boxes with exposed wires were left for MONTHS in our home, despite us reminding them constantly that we had a toddler. This was after that portion of the project had been completed. Meltini just wouldn’t send an electrician to finish the work.

On a few occasions we would have to go to home depot for parts because their workers wouldn’t have correct or complete parts, while the workers sat and waited for us.

The experience was a nightmare. The only silver lining was the Meltini designer Tony was great, and I would highly recommend involving a designer for your...

We contracted with Meltini Kitchens of Boynton Beach to redo our kitchen in December 2021. It was finished in April 2022. We dealt with Chris, the owner; Luiz, the salesperson/designer; Les, construction overseer; and subcontractors with their crews. Although happy with the end result, delays ensued because of intra-company lack of communication and personnel spread too thinly over many jobs. Subcontractors are rotated around the other Meltini jobs going on simultaneously, so if anything gets off schedule you wait for the next open time for that contractor. All extra charges/changes must be approved by the salesperson, but often no one can get ahold of him, even within his own company. Sometimes we got emails, sometimes texts, sometimes calls, sometimes no response. Changes were not communicated to other personnel. Lack of attention to detail in the preliminary planning stages led to bigger problems later on: measurements around counter-depth fridge did not leave enough room to open without hitting countertop. Pantry was measured incorrectly, so cabinet had to be reordered and rescheduled for install. Stove electrical outlet was put in too high for stove connection. Demo of the old cabinets left a crowbar shaped hole in the wall and material inside the wall, impeding a pocket door’s clearance. Meltini at first denied they had caused the problem, then offered to fix it, but we hired our own carpenter to make sure it was done correctly and quickly. The wrong floor tile was delivered, we were blamed for “not liking it”, and a replacement from the warehouse offered, but we opted to wait for the reorder of proper material. If we had not been home the day of delivery, the wrong tile would have been installed. Electrical wires were left live and exposed, and a disconnected ceiling exhaust shoved up into attic space. We called our own electrician to resolve the fan and live wires. Tile super left worker to remove spacers and grout floor, and he smashed them haphazardly, leaving many exposed after the grout dried. With pictures and several complaints up the chain of command, this was finally rectified. All in all, the kitchen looks great, but without us contacting the owner several issues might not have been resolved satisfactorily. Pat & Lameece...

My wife and I went to Meltini Kitchen & Bath. We met with Philipe DeBrito who was referred to us to discuss renovating our two bathrooms. Philipe was very personable later to find out how wrong we were. He had plans drawn up to show what our bathrooms would look like when completed. We were happy with the plans and the bathroom fixtures we agreed to. He prepared a schedule for each phase of the renovations. There were delays in the schedule so the job was extended for an additional 3 weeks do to delays in receiving the fixtures and holidays. (Mind you we signed the contract on October 29th, 2018. But they didn’t order the fixtures until 2 weeks prior to the start of the job on December 3rd 2018. During this period he was unable to get the toilet we had requested, so we agreed on a different color. Then when the bathrooms finally gotten done and we arrived back here from NY. We found they had installed a sink that was not what we wanted or in our contract. When I questioned Philipe, he said he needed to get the job completed and he made the decision to install a different sink. (He had no authority to make that decision without consulting with us) His reason for his decision was because the vendor they deal with doesn’t manufacture the sink we wanted. However originally when he drew up the contract our original sink was quoted in the contract. (We visited other bathroom places and other manufacturers do make the one we were suppose to get). Also there was no supervision and Philipe agreed there was poor supervision on my job. But I have to say the craftsmen did a great job. Meltini had offer an alternative after we told them that’s not what we wanted, but the alternative wasn’t acceptable to us and even if it was, it would have cost as an additional $500.00. So we are settling with what was installed. So anyone wanting to do business especially with Philipe, be...