Mega Home Deals — Local services in Bradley

They have a good thing going with the cheaper prices. However customer service can be a hit or miss. I called a couple times, the first time I called the lady was nice. The second time I called, the lady was a bit rude, they were different ladies each time I called. I ordered and they told me it would be delivered to the store in one week. It actually took over two weeks. Then when I went to pick it up, they told me to go to the side of the building. There were no signs pointing on where to go, and I spent 20min trying to figure it out. Then I found the door to pick it up, and the gentleman that was helping me barely spoke English, so it was difficult for him to find my order, and he ended up having to find another employee that was more fluent. If you want to save money and are okay with the hassle, then go for it. Otherwise, go somewhere else if you want a more...

The shopping experience itself was good. The waiting was horrible. We were told when we purchased it, the manufacturer had it in stock, and we would have our furniture on the next delivery date, which would be 4-6 weeks. We called to check, and was told a delivery was coming on that Friday, and they'd let us know Saturday if it was on the truck or not. Really? You don't know what items are on the truck? It was not on the truck. Told us it would be two weeks. It was not two weeks. Was told I think three more weeks. It did arrive in three weeks, but we ordered this furniture BECAUSE we would have it in six weeks max and it ended up taking almost...

Ordered a couch, loveseat, and ottoman on 05/30 for delivery on 06/27, was told the ottoman would not be delivered with the sofas, but come separately shortly after. A few days after the sofas are delivered I’m told when the ottoman will arrive. The day before delivery I’m notified the ottoman is not coming and the delivery company cannot disclose why and that I needed to contact Mega Home. After contacting mega home they tell me they don’t know what’s happening, and “it’ll be a couple of weeks.” I’m now down $200 + dollars for something I purchased over a month ago, still don’t have, and no certainty on when...