Popeyes Louisiana Kitchen — Restaurant in Bradley

Edit on 7/12/22 to my prior review: It seems that there is a completely new crew at this location, and the customer service was horrible! I was nothing but polite and patient with them, and I just kept getting met with eye rolls and attitude. Not to mention as I was waiting at the counter, and when I was sitting at the table, I overheard the employees talking about me. I've worked in customer service for 10 years, and I understand people have bad days and when it gets busy, it is extremely frustrating. However you should at least try to not let that affect how you speak to the current customer in front of you. Extremely disappointed, and I definitely miss the old staff. The only thing that is keeping me from bumping this down to a 1-star is the food, it was still pretty good.

The nuggets are really good!! But what I really want to review is the staff. Any of the staff reading this, know you guys are great and we've always had great customer service from you guys! I know sometimes the dining area is closed, sometimes food takes a bit long because of being short staffed, but everyone there is still great and I really appreciate it!! Keep up...

I usually order food on my app therefore, it is prepaid. This establishment is almost always out of something that you order. When you get there, they’ll tell you we didn’t have this, but they don’t adjust the bill to account for the missing item. I went to the store drive-up recently to discuss an incidence of this with someone. It was two in the afternoon. There was absolutely no one there. The man said that I would have to come inside the store. I cannot go inside the store because I am disabled and unable to walk that distance. The man absolutely refused to see me at the drive up. Too bad for him because I order from this Popeyes at least once a week. Even though it takes them 20 minutes to get your food that you pre-ordered in the app and they are out of something every time.. So bye-bye to this Popeyes, who sorely needs the business to all of you, make sure if you order in the app and they don’t give you something that they refund you because I can almost guarantee you...

The only negative I have is that I don't particularly like popeyes biscuits, but that's it. The chicken, the mashed potatoes, and the fries are all delicious. I've had the sandwich before, which is also delicious. Their best item was the chocolate beignets, which were limited time. I wish it was a permanent part of the menu, as it was divine. Today, when I went a little after noon, they were busy with the lunch rush, and it seemed like they didn't have enough employees to cover it. The person at the register was getting stressed and running to get things done. At the same time people were complaining but I felt bad for him. It's not like he was not working. He was literally running and doing multiple things at a time. I don't know his name, but he deserves a lot of praise. It is not easy in any industry that deals with customer service. He did well, and food takes time to cook. People only have 2 hands, so people should realize the necessity of...