Best Buy — Local services in Branson

We recently purchased a large, flat-screen LED TV, audio components with connecting wires, and a wireless headset, along with a Blu-ray Player from Best Buy at Branson Hills. Floor Sales Assistant Ashlee Ford was incredibly helpful to us in the process of identifying which TV would best fit our needs.

When we got home and opened the TV box, we were dismayed to discover that the screen was badly damaged (although there was no sign of damage on the outside of the box).

We also discovered that the audio equipment and cables which I had selected were completely inappropriate for our TV and would not connect.

Upon return to Best Buy to deal with these problems, we received prompt and courteous assistance with replacement of the damaged TV, and further assistance in returning out "incorrect" audio items, then further assistance in selecting the proper audio equipment by Customer Service specialist Carley Whetstone. I returned to the dwindling supply of LED TVs in the Theater and TV section and quickly pulled a replacement TV , and the replacement process was completed.

When we got home once more, we were again dismayed to discover that the replacement TV was NOT the same as the one we had selected earlier. Although the box and markings were virtually identical, the TV was of a lesser complexity, and was not equipped to accept the additional audio attachments.

We returned a third time to Best Buy, and with the patient, courteous assistance of both Carley Whetstone and Assistant Manager Bob Luthardt, we finally managed to obtain the correct home theater items. They took the further step of opening the boxes and checking the equipment to ensure they would all connect properly. Although late in the day, on a VERY busy Christmas shopping day, these three Best Buy employees went ABOVE AND BEYOND the normal requirements of their job to ensure that our experience with BEST BUY products completely met all of our needs. They were not only courteous, and prompt, but genuinely friendly and caring in the attention they gave us. They demonstrated tremendous patience in the face of my "senior citizen" lack of knowledge with regard to electronics, offering suggestions for equipment, ideas for arrangement of our home theater components, and answered all of our questions.

While the initial experience we had as a result of unforeseen damage, coupled with my lack of knowledge regarding electronic technology, was frustrating for us, the folks at BEST BUY at Branson Hills ensured that our frustration was turned into a truly wonderful experience. The whole time they were working with us, during our multiple visits, there was never any sense that we were a "problem", and we never felt rushed or hurried by them. Their attention was for us alone. Their only concern was in making our experience the best possible. They certainly succeeded in that effort.

My deepest appreciation and heartfelt thanks go out to Assistant Manager Bob Luthardt, Customer Service Specialist Carley Whetstone, and Floor Sales Associate Ashlee Ford for making it so! You three have ensured that my wife and I will be BEST BUY customers for life!...

Wow. I traded a couple of games in this afternoon, and the process went fairly smoothly. It took maybe five minutes (slow computers, they say), but the process was fairly painless. Stupidly, I thought somehow I would continue this luck so I came back THE SAME DAY to trade in a couple more games.

What a difference the change in staff made. The woman behind the counter could not find the games I wanted to trade in in the system, despite the fact that I traded the same games in not two hours earlier. After 10 minutes of searching in vain she is then sure that it's a computer problem (I suspect was just not looking it up properly) and decides to reboot. She tells me it will take 5-10 minutes, which I think is reasonable. I decide to wait.

Maybe 20 minutes later (and that's generous), the computers are back online. Still can't find them. I suggest looking by SKU, which she eventually does and finds them. This process of actually getting the trade-in value is again painfully slow (the computers, I tell ya). After giving her my license and phone number for probably the fifth time, I sign and get ready for my gift card.

Except she can't get the gift card to work either.

Good grief.

So we to go through the trade in process all over again! At this point I want to pull my hair out because it's been 45 minutes since I came in to trade two games. TWO GAMES. Once the team of equally clueless members figure out what to do and we get it sorted, it had been over an hour. Why I was so stupid to wait that long is beyond me.

The cherry on the top was when I expressed that I would not bother trading in anything again (because paint dries faster than the process), one of the many bearded geek squad members said sarcastically "Well, that was worth the extra effort." Extra effort. I guess you could describe making a process take ten times longer than it should extra effort. It does take a special talent to mess up virtually every step in a process. Kudos, Best Buy.

If you value your sanity, please do not make the same mistake I did. Never, ever trade anything in to this store unless you want to feel yourself...

Best Buy is a joke now. We have bought an Xbox one s and Xbox one s controller and head phone set and a laptop also 2 other things that were returned. The Xbox one s was not in the best working condition the remotes and head phone didn't work and I bought a computer that make really bad glitchy speaker and head phone sounds and sonds like the speakers r blown I just got it tonight and just got it set up. The service was horrific. We were ignored walked past and avoided they messed around not doing thier job and was rude and not just at tonight's visit. Most of the sales men they have have no idea what they r talking about. One even told me when u went to but the Xbox one s that you don't half to plug it into the wall because it charges it's self I found it kinda funny my brother has the same thing and it plugged in also we asked for a dual monitor connector and he gave us a port thing that isn't the right thing. LMAO that is so funny why have a sales men that doesn't know what he is talking about. Also why hire people that are not going to do what is asked if them. I know the names of the people who were rude and terrible but I am going to tell you the only people who are ok to go to because more than half of the employees you cannot trust or go to them with out them being rude or talking behind your back plus some of them don't even know what they r talking about. You can go to Brent ,Ethan ,Tim ,Marco,and Shane. Even the customer service area where customer service reps are usually at is pretty bad they didn't like the fact I returned not working items. I mean I don't want to pay for something that won't work I am sorry but it's just a waste. Thank you for saying "at least I got an app out of her." I really appreciated over...