Panda Express — Restaurant in Branson

I want to express my dissatisfaction specifically with the girl who serves the food named Destiny. The first time, she served me the leftovers of the orange chicken. I thought that maybe she had a bad day and I let it go. I continued visiting the restaurant and the other guys are friendly and great, they always serve the food with the right portions, since if you are paying for the dish with 2 entrees and 1 side you expect it to be stocked with food, but she always serves me the leftovers. I ordered Orange chicken and she literally gave me the pieces that are only batter, she was even stingy with the chow mein, she didn't give me the fortune cookies either, and when I asked her for sauces she gave them to me reluctantly. I kept visiting Panda Express but avoiding her serving me and I have no complaints about the other guys, today unfortunately she served me again and the same thing happened to me, the portions of food were a joke, she didn't give me my fortune cookies AGAIN, it was two plates $26.00 in total, with this it's 2 times that the same thing happens to us, to the point that we don't want to visit the restaurant anymore, whenever other guys serve us we get fresh food and with good portions but when she is serving she gives us the leftovers and very small portions, it's a shame because we love Panda Express but we won't spend money again with such bad customer service, we feel it's a waste of money. If you don't like working in customer service, then...

Went to Branson Sunday around 5pm. To order 2 entres with side of veggies. Go inside see no veggies. So I say can you cook more veggies. The gal asks John can you make some for our customer? He says no. So I look in the cooler to the right and it's full of broccoli mushrooms onions and more. So I say look there's some veggies right there in the cooler. She tells me no he won't cook them. So I said ok I would like chicken thighs. Bowls empty. I said ok I'll take some of the spicy chicken with peanuts. I paid for my meal.She said here go eat this one item while we get your other food. So I sit and eat my 1 item. She told me she would bring me my food when's ready. I said ok. I sat there saying to myself where is my food? So I patiently wait. So after 5 min. I get up and say hey since John won't cook veggies , can I just get another entre? Yes sir. Ok so I order the rest of my food. Sit down and eat it. Thinking...what happened here? Why was the service so bad? John. His attitude was bad. Looked like he was mad. No smile, nothing. I left there feeling like I don't want to go back there no more. The 2 ladies were trying. But John would not cook what people were asking for. Manager needs to talk to him. Change your bad attitude. Or go home. We are here to serve our customers. Not say no. And no smile. Looking unhappy here. Veggies were cold last time I ordered them too. They need to be hot! Next time I'll go somewhere else to eat. Fix this...

I usually don't like to complain, however, this Branson, MO location has been nothing but problematic for me. Every time I go here, something happens. This location has problems getting food out and ready. Without fail, any time of day.

I ordered food 03/23/2019 I walked in and ordered 3 3-item plates:

Double Kung Pao w/ White Rice & Fried Rice w/ Spring Rolls Double Kung Pao w/ White Rice & Spring Rolls Teriyaki Chicken & Orange Chicken w/ Chow Mien & White Rice w/ Ragoons.

..and now I look at the receipt to write this review, I was even charged extra for spring rolls, as the spring rolls were supposed to be the third side for the bigger plate, that has kung pao instead listed as the third side.

Anyways, I walk in around 8:20PM and order food.. they explain the kung pao will take 12-15 minutes. I say okay, I don't mind waiting, so we'll wait. Wait until 9PM after putting our order in at 8:23PM.

One of our entrees was teriyaki chicken, and when I ask for the sauce on our way out, the cashier explains it's going to take another 12 minutes for them to heat up the sauce. I asked why there was no sauce made when I ordered the teriyaki chicken, and she tells me she didn't know I wanted teriyaki sauce on my teriyaki chicken. Seriously?

This is so annoying. I don't mind waiting a little longer for food, but this location is constantly disappointing. I really enjoy Panda, but this location...