DXL Big + Tall — Local services in Brea

I’m a regular customer at this location to purchase my husband’s clothing and I want to share my experience. The Customer service has always been positive until today…I’m giving 2 stars because the clothing quality is great but today’s service was demeaning. My Husband and I came in today with knowing exactly all the items that we want to purchase. A female cashier was constantly within earshot asking questions and it was very annoying! If I wanted assistance, I would personally ask for it. I felt that we were being stereotyped based on our brown skin and visible body tattoos? I hope that no other customers would ever have to endure what we had experienced. She kept asking questions and followed us around. I just stopped talking to her altogether. My grievances are publicly posted for the purpose of the store to prevent this from happening and train your staff to be culturally competent. As we left the store, I was furious. I live in the area and this is the closest store to us… unfortunately, you lost a...

The worst customer service ever. I actually made two full laps around the store before anyone said hello or offered assitance. I actually called before hand about their tailoring services bc I was planning on buying a new sport coat or suit. After confirming tailor would be there today, they had called out sick by the time I arrived.

I asked about some shoes and it took 30 mins to tell me they don't have them in stock. Very disappointed, but they lost out on a...

Today I went shopping at the DXL store in Brea! And the girl who was working there asked me if she could help me I said no!! So her and the other worker followed me around staring at me while I was trying to shop! That made me feel so uncomfortable I wanted to scream at him go away 😡.‼️‼️ So I was not happy with the whole experience so I grab two items bought them they were very unprofessional by making somebody so uncomfortable I hope the Management reads...